Customer Success Representative

hace 5 días

Ciudad de México Actum Lab North America Inc. A tiempo completo

Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on investment (ROI) from our software.**Who We Are**:Floori is at the forefront of innovation in the flooring industry, providing advanced AR-powered B2B SaaS tools to flooring retailers and manufacturers worldwide. Our global team spans Central Europe, the Middle East, the United States, and the APAC region, redefining the customer buying experience and sales process for flooring companies.**About the Role**:We’re looking for a **Customer Success Representative** based in the **Americas** to support our clients across North America. As the primary contact for your assigned customers, you’ll help them maximize ROI, achieve their goals, and succeed with Floori’s solutions. This role requires working within time zones close to North America, ideally within a 3-hour range of Central Time, to ensure seamless client support.**Key Responsibilities**:- **Onboarding & Implementation**: Guide customers through onboarding and configuration for a smooth start.- **Relationship Management**: Build and maintain strong client relationships to support long-term success.- **Training & Support**: Lead training sessions, create helpful resources, and respond to client inquiries.- **Customer Success Planning**: Collaborate on customer goals and tailor success plans to maximize product ROI.- **Reporting & Analytics**: Deliver insights to customers, identify trends, and support strategy adjustments.- **Product Engagement**: Encourage product adoption and share best practices to drive customer satisfaction.- **Renewals & Upselling**: Monitor satisfaction, track renewals, and identify upsell opportunities.- **Feedback & Advocacy**: Collect feedback and advocate for customers’ needs to inform product improvements.**Who We’re Looking For**:- **Location**: Based in the Americas, ideally within the same time zone as North America or within 3 hours of Central Time.- **Experience**: 2-3 years in customer success, account management, or customer support roles.- **Education**: Bachelor’s degree in Business, Marketing, Communication, Computer Science, or a related field.**Skills**:- High proficiency in **English**.- Exceptional communication and interpersonal skills.- Strong problem-solving abilities with a customer-focused approach.- Familiar with **G Suite**, **Excel**, **HubSpot** (or similar CRM), and **VoIP tools**.- Basic knowledge of **HTML/CSS** and **Photoshop** is advantageous.- **Mindset**: Empathetic, eager to learn, and driven to deliver outstanding customer experiences.- **Timezone Flexibility**: Comfortable working with North American clients and aligning with Central Time or nearby time zones.**What We Offer**:- **Global Team**: Collaborate with a team of 45+ professionals spread across 5 continents.- **Remote Flexibility**: Work from the comfort of your home with a flexible, remote-first environment.- **Impactful Work**: Join a dynamic company that’s reshaping the flooring industry through innovation.**How to Apply**:Embark on your career journey with Floori and contribute to the future of customer success in the flooring industryApplication Question(s):**Experience**:- customer success, account management: 2 years (required)Work Location: Remote

  • Customer Success Representative

    hace 3 semanas

    Ciudad de México Curv Group LLC A tiempo completo

    **Customer Success Representative**Ready to dive into a world of innovation and make waves in customer success? We design, manufacture, and distribute groundbreaking products globally, and as we continue to grow, we're on the lookout for motivated individuals to join our vibrant team!**About Us**:With headquarters in Miami and Chicago, USA, we're not just a...

  • Customer Success Representative 1

    hace 3 semanas

    Ciudad de México Nutanix A tiempo completo

    **Hungry, Humble, Honest, with Heart.**The Opportunity**Hungry, Humble, Honest, with Heart.The OpportunityDo you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.Nutanix (NTNX) is looking for a dynamic Customer Success...

  • Customer Success Representative 1

    hace 3 semanas

    Ciudad de México Nutanix A tiempo completo

    **Hungry, Humble, Honest, with Heart.****The Opportunity**Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.Nutanix (NTNX) is looking for a dynamic Customer Success Representative to deliver exceptional customer...

  • Customer Success Representative Ii

    hace 3 semanas

    Ciudad de México Nutanix A tiempo completo

    **Hungry, Humble, Honest, with Heart.**The Opportunity**Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.Nutanix (NTNX) is looking for a dynamic Customer Success Representative to deliver exceptional customer...

  • Customer Success Representative

    hace 1 semana

    Ciudad de México, Ciudad de México Ser-Es, Optimizacion y Talento A tiempo completo

    Empresa de servicios ubicada en Ciudad de México se encuentra en búsqueda de un Customer Success Representative:Objetivo: Asegurar la relación a largo plazo con los clientes, fortalecer la fidelización y la renovación del servicio.Principales actividades:Dar seguimiento continuo a la cartera de clientes para asegurar renovaciones y satisfacción del...

  • Customer Success Representative

    hace 1 semana

    Ciudad Juárez, México Integer Holdings Corporation A tiempo completo

    By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our values are embedded in everything we do.**Customer**We focus on our customers’ success**Innovation**We create better solutions**Collaboration**We create success...

  • Customer Success Specialist

    hace 15 horas

    Ciudad de México, Ciudad de México Customer Intelligence Inc. A tiempo completo

    SOBRE NOSOTROSCustomer Intelligence Inc.es una empresa de consultoría profesional y servicios de marketing que ofrece soluciones innovadoras para ayudar a nuestros clientes a alcanzar crecimiento sostenido. Aunque CI está especializada en el sector financiero, también colaboramos con clientes de diversos segmentos, incluyendo marcas de pago, sistemas de...

  • Customer Success Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Customer Intelligence Inc. A tiempo completo

    ABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...

  • Customer Success Representative

    hace 1 semana

    Ladrón de Guevara, México UPLIFT TALENT PARTNERS A tiempo completo

    **ABOUT US** We are a leading platform for Good Faith Exams (GFEs) and telemedicine solutions for med-spas, wellness clinics, and medical practices, we offer a seamless, on-demand experience for both providers and patients across the U.S. As our team grows, we’re excited to bring on a tech-savvy teammate to help us thrive in customer success! **ABOUT...

  • Customer Success Representative

    hace 4 días

    Ciudad de México, Ciudad de México Integer Holdings Corporation A tiempo completo

    By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our values are embedded in everything we do.Customer We focus on our customers' successInnovation We create better solutionsCollaboration We create success...