Customer Success Representative
hace 4 semanas
Customer Success RepresentativeFor over 20 years, DiliTrust has been supporting legal departments in their **digital transformation **and is one of the world´s leader in** LegalTech. **We have offices in Paris, Madrid, Milan, Montreal, Toronto, Mexico and Lima. More than 2000 companies are using our products in over 50 countries.Are you passionate about digital innovation and customer relationships? Do you strive to deliver amazing customer experiences to increase satisfaction, loyalty, and retention? Join our Customer Success Team in our** Ciudad de Mexico **office.Our team and our company are growing quickly, so there areReporting to the Regional Customer Success Manager for Spain & Latam, you will contribute to the growth of the department as part of a**global team.****Main responsibilities**To**manage the needs and evolution of a portfolio of existing DiliTrust clients in Latam**, ensuring success, retention and growth**Account Manager role**). Basically, this implies:- Establish and nurture strong executive sponsorship and manage the relationships with a portfolio of clients: senior executives within multinationals but also mid-sized companies. You will do business with CEOs, board members and management teams.- Monitor business & usage KPIs, training needs and clients suggestions; Manage requests for changes, up/down selling, and incident escalation.To**create excellent first-time user experiences leading the onboarding of new customers**, training them and providing support to the change management that facilitates the adoption of DiliTrust**(Project Manager role).** Basically, this implies:- Be a Dilitrust portfolio expert and gain a good understanding of the DiliTrust Governance Suite use cases.- Spearhead, create and drive full project implementation plan per each customer you onboard.As part of the Customer Success team, you will help to nurture customer relationship sharing best practices and experience with the CS Global team and participating actively in ongoing initiatives.**Skills and experience required**- This role requires strong communication skills, verbal & written, as well as displaying executive presence and confidence in varying levels of customer situations.- Cross-group collaboration, resource orchestration, analytical capabilities and attention to detail required.- You must be focus on results, and have a strong desire to learn and become a functional expert of several products, great adaptability, flexibility, autonomy and strength of proposal.- Minimum of 3 years of experience in an Account Management position, roles related with customer engagement, delivery management and/or project management.- Bachelor’s degree or equivalent work experience.- Business fluency in Spanish and English (French and Portuguese are a Bonus).**Employment Details**Based on Ciudad de Mexico. Flexibility to address customers specific needs, including paying visits to customers, if required.**Recruitment process**- A 30-minute HR video interview- One-hour video interview with Regional CS Manager- A 45-minute video interview with Head of Customer Success.
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Customer Success Representative
hace 2 semanas
Tlahuac, México Thomson Reuters A tiempo completo**Associate Client Success Executive****Customer Success/Client Management experience,****Responsibilities**:- What are the primary responsibilities and accountabilities of this role?- Closes renewals and simple upsell opportunities for assigned accounts and/ or geography- Support low-touch customers with end-to-end renewal motion (supported by digital...
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Call Center Representative
hace 3 semanas
Tlahuac, México Marriott International - Customer Engagement Center A tiempo completoMarriott Customer Engagement Center. Mexico City.As a Call Center Representative, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program.**Minimum criteria for the Call Center Representative**:100%...
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Customer Success Executive
hace 4 días
Tlahuac, México Xepelin A tiempo completo**¿Qué estamos buscando?** Estamos buscando al mejor **Customer Success Executive**, para ser parte de nuestro equipo. Las funciones principales del puesto consisten en ser el primer punto de contacto de los clientes con Xepelin ayudándoles a solucionar sus dudas, bajar el feedback de cliente con Customer Success para realizar mejoras en la plataforma....
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Customer Success
hace 3 semanas
Tlahuac, México PICAP A tiempo completoPor crecimiento en Picap Mx buscamos:**Customer success****Cómo Customer Success tus funciones serán**:- Enganchar con los pilotos y hacer un acompañamiento puntual durantesus primeros viajes.- Asegurarse de convertir a los pilotos registrados en la base de datos, apilotos activos y con servicios dentro de la aplicación.- Proporcionar apoyo sobre dudas...
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Customer Success
hace 4 semanas
Tlahuac, México PICAP A tiempo completoPor crecimiento en Picap Mx buscamos:**Customer success****Cómo Customer Success tus funciones serán**:- Enganchar con los pilotos y hacer un acompañamiento puntual durantesus primeros viajes.- Asegurarse de convertir a los pilotos registrados en la base de datos, apilotos activos y con servicios dentro de la aplicación.- Proporcionar apoyo sobre dudas...
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Representative Customer Care
hace 4 semanas
Tlahuac, México Boston Scientific Corporation A tiempo completo**Representative Customer Care**:- Remote Eligible: Field Based- Onsite Location(s): Benito Juárez, DF, MX**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...
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Customer Success
hace 2 días
Tlahuac, México Latam Business School A tiempo completoEn LATAM Business School, el éxito de nuestros clientes es nuestra prioridad. Buscamos un Customer Success Manager que asegure la máxima satisfacción y fidelidad de nuestros clientes a través de un soporte excepcional y personalizado.**Ofrecemos**:- Formación constante en producto y habilidades de servicio al cliente.- Sueldo base y bonificaciones por...
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Customer Success Manager
hace 1 semana
Tlahuac, México Omarketing A tiempo completo**Importante empresa de tecnología**- Solicita Customer Success_**Requisitos**:- Lic terminada en áreas Administrativas titulado- Experiência mínima 1 año- Ingles**Ofrecemos**:- Sueldo $25,000 mensual- Prestaciones de ley- Horario de trabajo 9 a 6- Días a laborar de Lunes a Viernes- Sistema Home Office- Contrato directo con nosotrosTipo de puesto:...
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Digital Customer Success Specialist
hace 4 semanas
Tlahuac, México Check Point Software Technologies Ltd. A tiempo completo**Why Join Us?**:The Infinity Customer Success Group is comprised of a global group of program experts, providing ongoing support and oversight for our Infinity customers under contract, to ensure customer satisfaction and loyalty.The **Infinity Digital Customer Success Specialist** administers the Infinity accounts that no longer require a designated...
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Customer Success Admin
hace 4 días
Tlahuac, México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
