Customer Success Representative

hace 1 semana

Tlahuac, México Thomson Reuters A tiempo completo

**Associate Client Success Executive****Customer Success/Client Management experience,****Responsibilities**:- What are the primary responsibilities and accountabilities of this role?- Closes renewals and simple upsell opportunities for assigned accounts and/ or geography- Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options)- Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth- Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives- Identifies the best virtual channel for engagement with customers- Supports in developing and executing account and / or territory growth strategies- Possesses core knowledge across products within the subsegment and engages Product and/ or Sales Specialists where deep product expertise is required to drive to close- Understands specific customer archetypes and needs which are most prevalent within the subsegment and account and/ or territory- Handles all escalations from Digital chat Assists- Uses an automated and insight-driven Salesforce workflow to progress deals. Enters and maintains clean customer information in Gainsight (if deployed within subsegment) for respective book of customers.- KPIs include-Nurturing opportunities and moving more renewals outside the ‘digital first’ selling scenarios- Revenue $ and growth- Renewal / retention rate (%)- Customer Satisfaction / Net Promoter Score- Qualified leads passed to sales (#)- Product usage %Certifications / Education- Describe any licenses, certifications or educational experiences that are either required or helpfulin performing the role. Designate when required.- Degree-level education or Bachelor’s degree equivalent- Potentially new graduate (Bachelor’s degree equivalent) who is eager to learn with interest / background in accounting, law, or technology- 0 - 2 years experience in Customer Success, Customer Service / Support, and / or SaaS implementationProfessional Experience, Strategic Planning & Decision MakingHighlight 3-4 key points.- Sets priorities to meet deadlines; develops plans to meet short-term objectives.- Applies a wide range of policies or standards in straightforward situations.- Identifies and resolves standard technical and operational problems.- Decisions involve interpretation of data, planning own work, or refining the methods and techniques to be usedSchedule: Monday to Friday, 9hrs to 18hrs**Salary**: 30k a 33k + benefitsLocation: Torre Cuarzo en Reforma, CDMX.Tipo de puesto: Tiempo completoSalario: $32,000.00 - $32,500.00 al mesHorario:- Turno de 8 horasPrestaciones:- Seguro de vida- Vales de despensaTipos de compensaciones:- Bono de productividadPregunta(s) de postulación:- ¿Cuál es tu pretensión salarial?- Nível de inglés conversacional?

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