Business Process Consultant Analyst

**Primary Purpose**:Conduct research, verify and publish content for new procedures, procedure changes and rate revisions for the Sales and Service areas ofNational General Insurance.**Essential Duties and Responsibilities**:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned- below. Specific activities may change from time to time.- Work on all phases of information development from analyze, research and interviewing to gather content for writing and editing documents.- Maintain continuous interaction with various departments on the impact of the proposed document creation and updates- Produce high quality end user documentation for a global audience- Maintain knowledge of the system used to house procedures to support accurate and timely delivery to the end user- Manage competing deadlines and prioritize appropriately- Respond to feedback from end users- Communicate and support the Change Control process to gain final approval on all content prior to publication.- Communicate with other Content Editors to ensure consistent content format, structure across all business functions.- Identify common process opportunities, driving business to a global product.**Minimum Skills and Competencies**:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made- to enable individuals with disabilities to perform the essential functions.- High school diploma or general education degree (GED)- 2+ years of relevant experience- Layout experience for online and paper delivery- Experience using style guides such as Microsoft Manual of Style, Chicago Manual of Style and Departmental Style Guides- Contribute information for the Departmental Style Guide- Ability to act in an effective, professional manner on often contradictory feedback from the organization- Highly effective in managing change, multiple priorities, and exercising sound judgment- Prior experience in Claims/Sales/Agency/Service capacity within an insurance environment- Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines- Must possess effective verbal and written communication skills- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and SharePoint Pages- Maintain compliance with state and company guidelinesExcellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the- organization including Sr. Leadership- High degree of initiative, dependability, motivation, mature judgment, and discretion- Works independently with little supervision or in a team setting.JOB REQUIREMENTS**Desired Skills**:In-depth knowledge of all evaluated National General Insurance functions, processes, guidelines, and workflows (e.g., service,billing, processing, sales, agency operations, etc.)- A strong understanding of the National General Insurance brand and ability to exhibit the behaviors associated with it- Experience with National General Insurance programs for all states and lines of businessKnowledge of National General Insurance data and resources, including but not limited to BSPs, Rating Tables, BusinessRules, and Underwriting Manuals- Ability to understand internal customer needs are criticalOutstanding creative and technical writing skills with ability to understand and explain complex, concepts and softwareinteraction- Demonstrate a working understanding of the insurance industry and organizational relationships of the company- Demonstrate the ability to provide guidance to peers- Demonstrate effective presentation skills- Intranet navigation knowledge