Service Desk Analyst
hace 2 semanas
Position: Service Desk AnalystReports to: Hiring ManagerWork Location: Monterrey, N.L.- _Must be Bilingual_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.- Essential Duties:- The Service Desk Analyst will perform the following key functions:- Provides technical customer support by taking inbound calls using ITIL based best practices- Performs diagnosis, investigation, and resolution of Incidents to meet customer SLA’s- Creates and fulfills service requests to exceed customer SLA’s- Identifies, researches, and resolves technical hardware, software, or networking issues- Delivers timely notifications and assignments to appropriate field representatives- Provides generalist support to customers utilizing multiple tools, technologies, and accounts- Documents, tracts, and monitors inquires and solutions using Standard Operating Procedures- Communicates statuses of projects and issues to managers and Service Desk employees- Escalates issues in real time per escalation procedures- Performs root cause analyses and generates reports- Acts as a Subject Matter Expert for assigned accounts
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Service Desk Analyst
hace 2 días
Monterrey, México DYOPATH A tiempo completoPosition: Service Desk Analyst - Work Location: Monterrey, N.L._ Shift: Job Summary: About Us: DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes...
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Service Desk Analyst
hace 9 horas
Monterrey, México DYOPATH A tiempo completoPosition: Service Desk Analyst- Work Location: Monterrey, N.L._Shift:Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes...
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Service Desk Analyst
hace 7 días
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Analyst- Work Location: Monterrey, N.L - ONSITE_- Status: Full-time with Benefits_- Shift: 4:00AM to 1:00PM_- Salary: 15K - 16K MXN monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations...
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Service Desk Analyst
hace 5 días
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Analyst- Work Location: Monterrey, N.L._- Status: Full-time with Benefits_- Shift: Weekends AM + 3 days per week_- Hours per Week: 42.5_- Salary: $17,000 monthly_- Require: _- Bilingual - English/Spanish_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT...
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Service Desk Analyst
hace 2 semanas
Monterrey, México Dyopath A tiempo completoTitle: Service Desk Analyst - Level 2- Work Location: Monterrey, N.L - ONSITE_- Status: Full-time with Benefits_- Shift: 4:00AM to 1:00PM_- Salary: 15K - 19K MXN monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower...
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Service Desk Analyst
hace 1 semana
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Analyst- Work Location: Monterrey, N.L - ONSITE_- Status: Full-time with Benefits_- Shift: Within 4AM to 9PM - Weekends between 9AM to 7PM - shift to be determined_- Hours per Week: 42.5_- Salary: 17K - 19K MXN monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH,...
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Service Desk Analyst
hace 2 semanas
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Analyst - Work Location: Monterrey, N.L._ - Status: Full-time with Benefits_ - Shift: Within 4AM to 9PM - Weekends between 9AM to 7PM - shift to be determined_ - Hours per Week: 42.5_ - Salary: 17K - 18K monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a...
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Service Desk Analysts
hace 5 días
Monterrey, México Advanced Technology Services A tiempo completo**Service Desk Analyst** **Responsabilidades Principales**: - Proporciona asistencia técnica avanzada al cliente al atender llamadas entrantes utilizando las mejores prácticas basadas en ITIL - Realiza el diagnóstico, la investigación y la resolución de incidentes para cumplir con los requisitos del cliente de SLA. - Crea y cumple con las solicitudes...
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Service Desk Analyst
hace 2 semanas
Monterrey, México GM Financial A tiempo completoOverview:**Join our Team!**Our Service Desk Team provides first level support through taking calls, handling incidents and requests using ServiceNow, in this entry level role as a**Service Desk Agent** you will be responsible for supporting internal customers who are experiencing software or hardware related issues. We are looking for individuals with an...
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Service Desk Associate
hace 7 días
Monterrey, México DYOPATH A tiempo completoPosition: Service Desk Associate- Work Location: Monterrey, N.L._- Salary: 14,000 - 17,000 Monthly_- Must be Bilingual - English/Spanish*_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately...
