IT Help Desk Engineer

hace 6 días

Guadalajara, México C3 AI A tiempo completo

**Responsibilities**:- Diagnose, troubleshoot, and resolve hardware and software issues for Mac and Windows devices.- Document and track all user requests, incidents, and resolutions using Jira, ensuring accurate and up-to-date information.- Collaborate with the IT team to implement and enforce IT policies, procedures, and security measures.- Assist in the setup and deployment of new Mac and Windows devices, including user account creation, software installation, and device configuration.- Stay up to date with the latest trends and developments in Mac and Windows technologies and proactively share knowledge with team members.**Requirements**:- Bachelor's degree in computer science, Information Technology, or a related field.- 5 years proven experience as an IT Help Desk Technician or similar role, with expertise in supporting both Mac and Windows environments.- Familiarity with Linux based OS is a strong plus.- Familiarity with common software such as Microsoft Office 365, the MS Office Suite and Atlassian products.- Experience in diagnosing and resolving hardware and software issues for Mac and Windows devices.- Strong organizational and time management skills with the ability to prioritize tasks effectively as the primary IT Help Desk tech for this location.- Proficiency in troubleshooting network connectivity and related issues.- Excellent problem-solving skills and ability to work independently or as part of a team.- Exceptional customer service skills with the ability to communicate technical information effectively to non-technical users.- Relevant certifications, such as Apple Certified Support Professional (ACSP) or Microsoft Certified Solutions Associate (MCSA), are a plus.C3 provides a competitive compensation package and excellent benefits.C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.

  • IT Help Desk Engineer

    hace 5 días

    Guadalajara, México C3 AI A tiempo completo

    **Responsibilities**: - Diagnose, troubleshoot, and resolve hardware and software issues for Mac and Windows devices. - Document and track all user requests, incidents, and resolutions using Jira, ensuring accurate and up-to-date information. - Collaborate with the IT team to implement and enforce IT policies, procedures, and security measures. - Assist in...

  • Ecommerce IT Service Desk Supervisor Mérida

    hace 3 semanas

    Guadalajara, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Guadalajara, Jalisco**:Somos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA; NFL; MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y un excelente ambiente de trabajo, buscamos en México Coordinador Especialista de TI Bilingüe con...

  • Supervisor, IT Help Desk

    hace 2 semanas

    Guadalajara, México Insulet Corporation A tiempo completo

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.We are...

  • Help Desk Analyst

    hace 2 semanas

    Guadalajara, México Quantum Storage Mexico S. de R.L. de C.V A tiempo completo

    You’re joining a team of exceptional leaders and individuals who strive for growth and improvement across our business. The information team plays a crucial role in the success of our organization, and you’ve got a passion for ensuring both our business and customers are protected by creating and improving world-class programs and products. Job...

  • Service Desk

    hace 1 semana

    Guadalajara, México IT-Seekers A tiempo completo

    We are looking your talen as a service desk it is a bilingual and on site possition **Job description**: - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - High school (B.Sc. or Diploma) - 1 year of experience help desk, customer service, and support experience with problem solving involving...

  • Help Desk

    hace 7 días

    Guadalajara, México Taltere A tiempo completo

    Importante empresa 100% mexicana, formada como un centro de desarrollo para productos de software de negocio de misión crítica en plataforma PROGRESS, busca tu talento como: **ING HELP DESK** Buscamos: - Grado académico: Titulado o Pasante de Ing. en Sistemas Computacionales, Lic. en Informática o afín - Experiência indispensable: +1 años de...

  • Help Desk Administrator Sr

    hace 3 semanas

    Guadalajara, México Benchmark A tiempo completo

    **BENCHMARK GUADALAJARA IS LOOKING FOR THE FOLLOWING PROFILE**:Help desk Administrator Sr**COMPANY DESCRIPTION**:Benchmark provides comprehensive solutions across the entire product lifecycle, leading through its innovative technology and engineering design services, leveraging its optimized global supply chain, and delivering world-class manufacturing...

  • Analista Help Desk

    hace 2 días

    Guadalajara, México LANÚS TECH A tiempo completo

    We are a top of the range technology company and we are currently looking for an engineer to be in a Help Desk position.What you will do?- Giving support in hardware and software incidencies.- Identifying and solving aplication Software errors.- Managing information back-up- Configuring Software and printer's operation systems- Charging images ISO-...

  • Analista Help Desk

    hace 4 días

    Guadalajara, México LANÚS TECH A tiempo completo

    We are a top of the range technology company and we are currently looking for an engineer to be in a Help Desk position. What you will do? - Giving support in hardware and software incidencies. - Identifying and solving aplication Software errors. - Managing information back-up - Configuring Software and printer's operation systems - Charging images ISO -...

  • Analista Help Desk

    hace 7 días

    Guadalajara, México PiSA Farmacéutica A tiempo completo

    Desde hace más de 70 años, proveemos medicamentos, productos y servicios a los sectores público y privado en los mercados de salud más importantes en México y Latinoamérica. Contamos más de 15000 profesionales y empleados comprometidos a contribuir con la preservación del bien más valioso para todos, ¡Nuestra vida! Puesto: Analista de help...