OTC Customer Service Processes Owner
hace 2 semanas
Overview:We are a global leader in advanced accessories and essential chemicals, manufacturing products across North America, Europe, and Asia. Our expertise lies in producing intermediate chemicals and high-performance polymers for diverse industries. OPEX Specialists are pivotal in Customer Service, acting as process owners and system experts for critical platforms like SAP and eSystems. They specialize in driving continuous improvement by optimizing processes and resolving complex issues to enhance operational efficiency within the Customer Experience organization.**Responsibilities**:Regional Process Ownership:- Act as the regional expert and owner for customer service processes, ensuring alignment with global standards.- Collaborate with CX, Supply Chain, and Commercial teams to maintain business rule alignment and compliance.System Management and Support:- Manage SAP, SAP interfaces, and Order Cockpit 2.0 as a key user, overseeing system maintenance and troubleshooting.- Lead efforts in resolving process and system issues to ensure smooth customer service operations.Process and System Improvement:- Drive continuous improvement initiatives, focusing on automating order entry processes and enhancing efficiency.- Partner with IT to translate business needs into technical solutions, supporting day-to-day operations.Knowledge Management and Training:- Regularly review and update process documentation to preserve institutional knowledge.- Develop training materials and conduct sessions as part of the “Train the Trainer” concept to empower team members.Qualifications:Required:- Minimum of 3 years experience with SAP in the Order Entry (SD)—focused on overseeing system maintenance and troubleshootin not just customer service- Knowledge of SAP Tables- Proficiency in English- Bachelor’s DegreeDesired:- Experience with IDOCs- Familiarity with E-Business- RPA knowledge
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OTC Customer Service Processes Owner
hace 2 semanas
Ciudad de México Celanese International Corporation A tiempo completoDescripción General:We are a global leader in advanced accessories and essential chemicals, manufacturing products across North America, Europe, and Asia. Our expertise lies in producing intermediate chemicals and high-performance polymers for diverse industries. OPEX Specialists are pivotal in Customer Service, acting as process owners and system experts...
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Customer Support Rep
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Ciudad de México, Ciudad de México Owner A tiempo completoWhy we are looking for youAs a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers.We are specifically looking for a team member who is fluent in both...
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Tier II Technical Support Team Lead
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Ciudad de México, Ciudad de México Owner A tiempo completoAbout Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on...
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Customer Service Representative
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Ciudad de México The Functionary A tiempo completoSummary of the position1. Answering customer inquiries: Customer Service Representatives are responsible for answering customer questions and providing information about products, services, and company policies. They must be knowledgeable about the company's products and services to provide accurate and helpful information.2. Resolving customer complaints:...
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Customer Service Associate
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Fully Remote Customer Service Representative
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Ciudad de México Integon Service Co. A tiempo completoAbout IntegonIntegon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.At Integon, our customer support roles are central to our...
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Advanced Specialist, Operations Excellence
hace 4 semanas
Ciudad de México Celanese International Corporation A tiempo completoOverview:We are a global leader in advanced accessories and essential chemicals, manufacturing products across North America, Europe, and Asia. Our expertise lies in producing intermediate chemicals and high-performance polymers for diverse industries. OPEX Specialists are pivotal in Customer Service, acting as process owners and system experts for critical...
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Ciudad de México Celanese International Corporation A tiempo completoOverview: Celanese is seeking a Customer Service Representative to join our team in Mexico City. You will be responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and...
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Call Centre
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