Collection Specialist

hace 2 días


Ciudad de México Concord Servicing A tiempo completo

Collect payments on overdue accounts and locate debtors to make collection arrangements.- Outbound collection calls on accounts from 16 - 180 days delinquent (Predictive Dialer and/or manual)- Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.- Receives payments over the phone via Credit Card or Check.- Document customer accounts in an accurate and timely manner.- Sending letters, statements, payment histories- Handling customer complaints and resolution paper work- Maintain and achieve monthly goals given.- Able to react to change productively and handle other tasks as assigned.**Requirements**:- Call center/collections experience- FDCPA and State Regulations- Excellent analytical and communication skills. Good grammar, voice and diction.- Knowledge of loan calculations- Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.- Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.- Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary.**Benefits**- Salary 10,600- Guaranteed Bonus 7,000 first month- Food Vouchers 2,000- Internet Bonus 400- Medical Insurance- Life Insurance- Dental Insurance



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