Technical Inside Sales Representative

hace 3 semanas

Tlalnepantla, México TE Connectivity A tiempo completo

Our GATD team supports all markets and industries, which means this position will be the point of contact related to any TE component that requires a tool and will be responsible for assisting with identifying the type and part numbers of tooling needed, as well as any necessary or recommended accessories. This position will also offer the next level of tooling available to provide a higher level of automation, efficiency, capacity, and repeatability and help identify those corresponding part numbers and accessories, as well.**What your background should look like**:This is a hybrid position, will travel less than 10% of the time, and will be located in Tlalnepantla.**Physical & Other Requirements**:- Valid Driver’s License.- Mexican citizenship or ability to work in Mexico.- Ability to travel throughout North America up to 10% of the time.- Ability to sit at a desk/computer station for long periods of time with regular stretch breaks.- Be able to possibly travel periodically if necessary.**Key Duties**:- Maintain project records, documentation, and data in SFDC and other Microsoft programs. Pull in customer care and field service when an opportunity needs to be redirected - always with a personal hand-off.- Ability to datamine, understand and create reports, and find information as needed to assist in maintaining acceptable turnaround times on inquiries.- Use thorough knowledge of products, processes, and policies to support and exceed requirements and expectations, providing information not yet requested in anticipation of the question and to provide an efficient and higher level of service.- Effectively utilize technology, reporting, and process to drive efficiency.- Participate and lead technical product trainings in person and virtually as needed in an effort to support live and future opportunities, as well as to coach and train colleagues and channel partners to be more effective in their roles to help grow tooling mindshare and marketshare.- Proactively work on annual performance and personal goals throughout the year.- Work closely with manager to support business through the channel as well as directly and communicate identified challenges to ensure they are appropriately addressed.- Be prepared to use your experience and individual strengths and talents and to share your ideas to improve our processes.- Stay in compliance with any and all TE required training, including trainings related to technical matters, ethics & conduct, business acumen, etc.- From day one, work to build relationships across the organization to encourage cross-BU cooperation, increased mindshare, and revenue growth.**Competence & Qualifications**:- 4-year degree preferred or equivalent work experience with technical education, etc.- Ability to work with mínimal supervision and collaboratively with others- Proficient with all Microsoft products (Outlook, Excel, Word)- Proficient with or ability to learn SAP, Business Insights, and other reporting programs- Experience with or ability to learn MS Teams**Competencies**:- Values: Integrity, Accountability, Teamwork, Innovation

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