Technical Support

hace 1 semana

Desde casa, México Sana Labs A tiempo completo

Who is Sana Labs?Why We Need YouWe’re looking for a Technical Support and Coordinator who is passionate about technology, problem-solving, and working closely with customers to deliver exceptional results. In this role, you’ll guide new customers through their onboarding journey, ensuring seamless setup and support from project kick-off to go-live. You’ll collaborate with internal and external stakeholders, translating technical needs into simple, actionable solutions while delivering world-class service.Positions available- 2x Technical Support & Coordinator (Remote, must be available during EST/US hours)- 2x Technical Support & Coordinator (Remote, must be available during CET/European hours)- 2x Technical Support & Coordinator (Remote, must be available during CET hours for training to then move to SYD hours)Key Responsibilities- Partner with customers to ensure they get the most out of our learning software.- Solving technical issues and providing timely resolutions to enhance user experience.- Coordinate and lead customer meetings, trainings, and support sessions.- Provide clear instructions and guidance to stakeholders, ensuring deadlines are met.- Proactively track project progress, scheduling meetings and preparing agendas.- Respond to customer queries, troubleshoot issues, and relay feedback to internal teams.- Serve as a problem-solver and a point of contact, ensuring customer success.What You Bring- A passion for technology and a strong drive to learn.- Outstanding communication skills, with the ability to simplify technical topics.- A proactive, solution-oriented mindset, with a focus on collaboration.- Exceptional organizational skills, balancing multiple projects and priorities.- Written fluency in English and confidence working with customers.Must-Haves- 2+ years of experience in project coordination, customer support, or related roles.- A growth mindset and eagerness to take on new challenges.- Ability to work to deadlines and iterate quickly on feedback.Bonus:- Led a team and developed Standard Operating Procedures (SOPs)- Has experience with xAPI, SSO, SCIMPay: $300.00 - $430.00 per hourExpected hours: No less than 30 per weekWork Location: Remote

  • Entry Level

    hace 2 semanas

    Desde casa, México Sirius Support A tiempo completo

    **Job Type**: Full-Time**Compensation**: $5 USD per hour**About the Role**We're looking for a tech-savvy and customer-focused **Technical Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and...

  • Entry Level

    hace 2 semanas

    Desde casa, México Sirius Support A tiempo completo

    **Job Type**: Full-Time **Compensation**: $5 USD per hour **About the Role** We're looking for a tech-savvy and customer-focused **Technical Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and...

  • Technical Support Engineer

    hace 4 semanas

    Desde casa, México iMinTech A tiempo completo

    Main Duties and Responsibilities:Territory in charge: Latam + Europe regionPre-Sales- Conduct quality product training and technical guidance to customer to resolve technical problems- Build quality relationship with customers and managers- Provide in house technical support to sales staff- Leading the design of the program for the customer- Constantly...

  • Technical Support Engineer

    hace 4 semanas

    Desde casa, México iMinTech A tiempo completo

    **Main Duties and Responsibilities**:**Pre-Sales**- Conduct quality product training and technical guidance to customer to resolve technical problems- Build quality relationship with customers and managers- Provide in house technical support to sales staff- Leading the design of the program for the customer- Constantly collect and feedback on customers and...

  • Technical Support Engineer

    hace 3 semanas

    Desde casa, México iMin A tiempo completo

    **Main Duties and Responsibilities**:Territory in charge: Latam + Europe region**Pre-Sales**:- Conduct quality product training and technical guidance to customer to resolve technical problems- Build quality relationship with customers and managers- Provide in house technical support to sales staff- Leading the design of the program for the customer-...

  • Technical Support Engineer

    hace 2 semanas

    Desde casa, México Aloware A tiempo completo

    Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation features. We are currently in search of a great **Technical Support Engineer** who has a strong background in VoIP / contact center software. He/She should have a solid technical background combined with customer service experience. A...

  • Technical Support Engineer

    hace 2 semanas

    Desde casa, México Aloware A tiempo completo

    Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation features. We are currently in search of a great **Technical Support Engineer** who has a strong background in VoIP / contact center software.He/She should have a solid technical background combined with customer service experience. A...

  • Technical Support Specialist

    hace 6 días

    Desde casa, México Ruptela A tiempo completo

    **DESCRIPTION** Ruptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and...

  • Technical Support Specialist

    hace 9 horas

    Desde casa, México Ruptela A tiempo completo

    Ruptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and support. This way...

  • Remote Technical Support

    hace 6 días

    Desde casa, México Far Out Solutions A tiempo completo

    '''Job Overview:'''We are seeking a highly motivated and skilled Technical Support professional to join our team. As a Technical Support, you will be responsible for providing technical assistance and support to our clients, ensuring their IT systems are running smoothly. This is an excellent opportunity for someone with strong problem-solving skills and a...