Remote Technical Support

hace 6 días

Desde casa, México Far Out Solutions A tiempo completo

'''Job Overview:'''We are seeking a highly motivated and skilled Technical Support professional to join our team. As a Technical Support, you will be responsible for providing technical assistance and support to our clients, ensuring their IT systems are running smoothly. This is an excellent opportunity for someone with strong problem-solving skills and a passion for technology.**Responsibilities**:Design, implement, and maintain the organization's network infrastructure.Troubleshoot and resolve network issues promptly to minimize downtime.Monitor network performance and security, implementing necessary adjustments and updates.Windows Support:Provide expert-level support for Windows operating systems.Troubleshoot and resolve hardware and software issues on Windows platforms.Install, configure, and maintain Windows servers and workstations.IT Support:Respond to and resolve help desk tickets in a timely manner.Collaborate with end-users to provide technical assistance and training.Maintain documentation of IT systems, configurations, and procedures.Collaboration:Work closely with other IT team members to ensure a cohesive and efficient IT environment.Collaborate with departments to understand their IT needs and provide appropriate solutions.Continuous Improvement:Identify opportunities for process improvements and efficiency enhancements.Stay abreast of industry trends and emerging technologies relevant to IT support.Qualifications and Skills:Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).Proficient in EnglishProven experience in managing IT systems, with a focus on networking and Windows support.Strong knowledge of networking protocols, security practices, and Windows operating systems.Certifications such as CompTIA Network+, Microsoft Certified Professional (MCP), or equivalent are a plus.Excellent problem-solving and communication skills.Ability to work independently and collaboratively in a team environment.**Job Types**: Full-time, ContractPay: $84.00 - $117.00 per hourExpected hours: 40 per week**Experience**:- Remote Technical Support: 3 years (required)**Language**:- English (required)Work Location: Remote

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