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Customer Success Specialist

hace 4 semanas


Desde casa, México Frontdesk Anywhere Inc. A tiempo completo

Mexico Based - RemoteFrontdesk Anywhere is an award winning cloud-based property management system for independent hotels and management groups. It provides hoteliers with a platform that streamlines operations, increases revenue and enhances the guest experience. Based in San Francisco with offices worldwide, Frontdesk Anywhere serves customers in more than 45 countries.As a Customer Success Specialist, you must be able to contribute in the following areas:- Delivering online training sessions to individual customers- Providing post-sales technical support- Ongoing technical account management to your assigned accounts- Onboarding of new customers and helping ensure all training sessions are completed in a timely manner- About**Key Skills and Qualifications**:- 3 - 5 years customer support or account management experience, preferably in the hotel or travel Industry- Strong problem solving skills and desire to find the issue behind the problem- Personable professional who is a relationship-builder and who excels at building trusting relationships with customers and colleagues- Skills in presenting and demonstrating software- Ability to multi-task and quickly change directions based on priority of issues at hand- Strong technology background using web-based software systems**Primary Responsibilities**:- Provide efficient and prompt customer follow-up on unresolved issues- Coordinate efforts with other support teams when necessary- Educate customers on the Frontdesk Anywhere products and training resources available- Identify and communicate critical issues quickly and escalate to appropriate points of contact- Keep up-to-date with frequently changing processes and procedures- Perform other duties as assigned- About**Bonus Points**:- Should be proficient with CRM system basics and concepts- Not be afraid of picking up the phone and calling customers**Location****‍**:Mexico, Remote**Send us your resume**:Our team is growing