Head of Credit Card Backend Operation

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.Team Overview:Our team is responsible for credit card back end operation including fraud detection as well as investigation, account settlement related work like credit card fund clearing, accounting and chargeback.We maintain daily business communication and processing with card organizations like the card teams, and the regulations. We also partner with institutions externally to ensure the stable and orderly development of credit card account settlement.Role Responsibilities:- Establish the Operations Center from scratch- Manage the operations team that covers all responsibilities including Fraud Detection, Investigation, Account Settlement and Chargebacks.- Lead an on-site team of hundreds of peopleRole Qualifications:- 8-10 years of experience managing operations teams, and at least 3-5 years of working experience related to credit card backend operation, such as fraud investigation, account settlement and chargeback.- Understand the market's chargeback rules processes and credit card operations related regulations.- Experience managing at least 100 people- Advanced English levelEEO Statement:**You'll love working at DiDi because**- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.**We are committed to building inclusive and diverse teams.**We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.