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We're building the future of advertising and are looking for the minds to help us do it.Darkroom is a vertically integrated digital agency pioneering the next generation of consumer-facing brands. A category leader in results-driven growth marketing, Darkroom’s success is attributed to our unique partnership model, purposefully built to launch brands to market and accelerate growth across direct-to-consumer. Our model is predicated on three major partnership structures — Growth & Scaling, Digital Platforms, and Brand & Product Launches - threaded by one cohesive, interdisciplinary team.Taking the startup mindset to the agency space, the collective expertise of our team of entrepreneurs and senior digital marketers are deeply aware of the newest trends in e-commerce, development, and digital marketing. Our learned experience has allowed us to take clients (and internal ventures) from $0 to millions in revenue in just a few months. We work with game-changing brands: Crate & Barrel, Popchips, FEED, Olipop, & CALPAK, to name a few.The Operations Associate will be key in the building, reforming, and implementation of Darkroom’s core processes. This will include cross-departmental collaboration, steadfast innovation, and the ability to problem solve at both micro- and macro-levels.**_ This role supports teams working in US Eastern Standard/Daylight Time and should be flexible to support and work in these times._****What you’ll do**:As an Operations Associate, you will be responsible for the following tasks:- ** Menu Management**:- Build and maintain restaurant menus on various online platforms, including Toast, UberEats, DoorDash, and Grubhub.- Ensure all menu items are accurately described, priced, and categorized for optimal customer browsing and ordering.- Regularly update menus to reflect changes in pricing, item availability, and seasonal offerings, keeping them current and enticing.- ** Collaboration with Culinary and Marketing Teams**:- Collaborate closely with your Growth Manager counterpart & clients to ensure menu descriptions are compelling, accurate, and aligned with the clients brand objectives.- Work alongside the marketing team to promote menu changes, special promotions, and seasonal offerings effectively.- ** Customer Support**:- Respond to customer feedback and inquiries on behalf of our restaurant clients promptly and professionally.- Address customer concerns, resolve issues, and provide outstanding customer service to enhance customer satisfaction and loyalty.- ** Data Analysis**:- Analyze menu performance data, customer reviews, and feedback to identify trends and opportunities for improvement.- Provide insights and recommendations to optimize menu offerings and enhance the customer experience.- Previous experience in restaurant operations, menu management, or customer support is preferred but not mandatory.- Comfortability managing multiple tasks at once;, e.g. meetings, delivery of assets, team assignments, etc.- You have experience with data processing & tracking- Strong attention to detail and organizational skills.- Excellent communication skills, both written and verbal.- A passion for the restaurant industry and a customer-centric mindset.- Experience with project management methodology, and task prioritization- Experience with SQL, build visualization, and Data Studio**Habits and Traits we are looking for**:- Proactivity, and a tendency to action- Attention to detail & resourcefulness- Highly organized and independent- Highly Communicative & tenacious- Problem-solving mindset; always looking for ways to work around obstacles, and operatong under little oversight- Comfortability working under stress and tight deadlines**What it’s like to work at Darkroom**:We're building the future of advertising and are looking for the minds to help us do it. We only seek out the best—from our clients to our people. Our team is our most sacred asset, and we offer highly competitive salaries and the following perks:- Unlimited Vacation Policy, and Holidays: Rebooting is one of the most important parts of growth and 10 holidays throughout the year to keep you recharged and sharp.- Location, location, (or no) location: Remote-first culture with a strong community base. With Hubs in LA, The Bay Area, New York, Philly, Lisbon, and Eastern Europe.- Endless opportunities for growth: Our agency is founded on an interdisciplinary approach, giving Darkroomers insights into services far beyond your job description. Grow your skills and interests beyond your niche and stay at the forefront of the industry through total immersion in cross-functional collaboration.
