Lead Services Specialist

**Lead Services Specialist - Customer Contract Management**:**Are you passionate about being part of a successful team?**:**Do you like working in collaborative teams and negotiating successful projects?****:**Join our Turbomachinery Services Team**Our Turbomachinery & Process Solutions team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity.**Partner with the best**This role is responsible for all activities providing the necessary support on pre-and post-contractual administration & management, Terms & Conditions of the contract, and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Develops a year plan for its own department. Is involved in discussions with other functions and teams about improvement in processes, procedures, and ways of working.As a Lead Services Specialist - Customer Contract Management, you will be responsible for:- Being accountable for the financials performance of the project (Sales / CM / Cash collection) for the project(s) to his/her ownership.- Being accountable for the quality and OTD of the project, to reach Customer needs.- Being accountable for Customer responsiveness and communication/satisfaction.- Interfacing with our internal departments, to deliver project obligations and facilitate site activities.- Interacting with BH tools, processes, and organization to fulfill all obligations for project(s) to his/her ownership.- Projecting T&Cs ownership: resolve any unclarity in the agreement wording which may arise during project execution.- Having PO ownership: Interface with functions to deliver contractual obligations in terms of supply and on time delivery.- Being responsible for the Project with H/O acceptance (reviewing of PO/CC/quote/CS B/plan/etc.).- Having T&Cs ownership: resolve any un-clarity in the agreement wording which may arise during the execution.- Being responsible for the PO documentation (QCP, request & upload LOC on global trade tool, inspection docs, etc.).- Ensuring the Doc’s Management (customs clearance, TRS, COC, COO, EURI, POD etc.) coordination & collection by Global Operations team (in terms of completion & quality).- Owning Project tools setup and update for parts/repair (new Job opening, OKE booking, deliverables).- Being responsible for Sales order creation (parts) and TX repair job opening.- Interfacing/coordinating with Sourcing, Pick & Pack, Billing, Shipping, forwarders where there is customer involvement or trigger commercial discussion.- Owning Part’s Code management - change order (LT, blocked codes, inactive, supplier, doc not applicable, migrated fleets, as needed.- Managing outage scheduling (dates & scope of work), after Handoff from OPM team (technical sales), updating IRAS tool accordingly.- Negotiating change orders with Customers.- Identifying project risks by working with multiple functions to mitigate them (EHS, schedule, cash collection).- Ensuring quality and on time delivery of the invoices with all support documentations.- Being accountable for Revenues Recognition Process. Accountable for "on time" payment from Customer (cash collections).- Identifying opportunities to expand the project profitability in ways that bring value to Customers.- Being accountable for the weekly QMI input in term s of "Backlog-Convertible-Early" / R&O for Sales and CM and for update of CSPT accordingly.- Being accountable for backlog tool update, with support of OTR COE.- Activating and Supporting Back-charge Vendor Recovery process when applicable / Insurance process.- Owning concession process management.- Ensuring the CIRs opened for the project(s) to his/her ownership, are closed and action items implemented, as per CIR report.- Owning Customer T-NVS and follow-up with Customer.- Owning Lessons Learned process for the project(s) to his/her ownership.- Activating WF for in-transit concession - only T&NI (i.e. > 10000 price).- Receiving and striving match internal KPIs.- Driving upsell through upgrade opportunities and new services.- Driving definition and implementation of fleet strategy for the project (focus on new-technology injection).- Supporting negotiations team during different phases, relevant to his/her own projects renewal and/or extension.- Attending Customers Annual Meeting and/or associated social events.- Having New project tool’s set-up (new job’s creation, other).- Owning Budget deviation approval for Repair jobs. Own RDI/RDA coordination or issue.- Supporting the Change Orders requests. Support Back-charge process -> Vendor Recovery process.- Driving "on time" payment from Customer (Past Due).- Managing internal operating metrics (Projects, Risk Reviews, etc. tools accordingly).- Being accountable for