HR Svc Delivery Analyst

Organon is a Women’s Health Company that believes in a better and healthier every day for every woman We are a passionate, global community of thousands dedicated to redefining the future of women’s health. Our mission is to deliver impactful medicines and solutions for a healthier every day. But what really makes it work at Organon is our people.We’re looking for real, passionate team players, curious innovators, forward thinkers, empowered by the idea of shaping their career, and ready to bring their fire to embrace change and the opportunities it brings for progress.At Organon, you’ll get to enjoy the best of both worlds: the open, agile, collaborative culture of a start-up, and operating at the scale of a Fortune 500 company with an international footprint that serves people in more than 140 markets.It’s going to be an exciting future—come be a part of it**HR Service Delivery Analyst - Latin America****(Assoc. Spclst, Shared Svcs HR)****Position Overview**:**The Analyst will provide HR support to internal Organon ‘customers’ in Mexico and other Latin American countries with a strong focus on customer care and positive employee experience**.**Customers may include employees, managers, HR generalists, and other HR stakeholders. The Analyst will provide ‘Tier 2’ support in resolving escalated inquiries and complex transaction requests from our ‘Tier 1’ HR Support center, as well as being a key resource overseeing various Latin American country-specific processes and employment requirements for our Organon employee population.**Responsibilities & Activities include (but not limited to)**:- Utilize HR case management and knowledge management system “ServiceNow” to obtain resolutions and document/track cases.- Research and analyze data and information, navigate multiple systems, resources and tools to investigate and provide accurate answers; contribute to HR knowledge base to improve client resolution.- Support the Employee Lifecycle Processes (document creation, hiring/onboarding process administration, benefits administration, payroll submission and reporting) and ensure compliance with local country/union/ employment requirements and regulations; engage with fellow support functions and service providers as needed- Tier 2 support: handle escalations from HR Support Center and provide market related information to HR Support Center upon request, e.g. interpretation of policies- Liaise with fellow LATAM-Brazil Analyst to support LATAM Cluster countries with HR Service Delivery and HR operational items; serve as back-up for fellow Analyst across all LATAM HR support activities- Involvement in regional Service Delivery activities (e.g. projects, regional operational tasks, support for other markets) including:**Education**: Bachelor’s degree or higher**Competencies/Skills/Knowledge Required**- Fluent in Spanish and English (written and spoken)- At least two years of related work experience, e.g. Human Resources, Shared Services/Call Center, or customer care- Analytical and data focused- Proven knowledge and understanding of relevant labor, social and fiscal legislation (LATAM countries)- Experienced in working with case management systems (ServiceNow), HCM systems (Workday), Excel, Word- Attention to detail- Proven knowledge and understanding of HR and shared services business models- Ability to work effectively with all levels and with global teams in an organization**Who we are**Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.Our Vision is clear**:A better and healthier every day for every woman.**At launch, we will be more than 10,000 Founders strong, ready to rise together as we make a difference in a new way. As Founders, employees will create their future and will help shape the direction of Organon and its impact on the world. Our culture reflects our passion for those we champion. At Organon, we all belong. We embrace diversity and give it a voice.Our commitment to supporting women is reflected in the make-up of our leadership team, which is majority female and our diversity of experience is core to who we are and what we are designed to do.**Who We Are**:Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading bios