Customer Retention Specialist

hace 1 semana

Desde casa, México TripleTen A tiempo completo

**TripleTen** _is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics._We are looking to hire a **Customer Retention Specialist. **The main function of this role is to work with all REFUNDS and DROP OUT cases (students who stopped paying but have not submitted any return request).**_Please submit all resumes or CV's in English._****Requirements**:- Advanced level of English (+B2) and Spanish (C2).- High listening skills (every detail mentioned in the conversation with the client matters.- Excellent level of argumentation and conviction.- Experience in the sales sector and experience in Retention is a Must.- High level of problem solving.- Ability to work with objections.- Ability to work with emotions (emotional intelligence).- A general understanding of the EdTech industry.Just so you know, this is an operational/execution role, not a strategical role.**Nice to have**:- Work experience in a help desk, call center, and/or professions related to customer service.What you will do:- Reach out to customers promptly, following SLA standards.- Ensure commitment to each customer for achieving desired outcomes.- Assign a dedicated manager to handle communication with each customer.- Share daily reports on worked cases to enhance departmental processes.- Log all case-related details accurately in the CRM system.- Document provided solutions in Hubspot and direct them to relevant departments via Jira.- Use company resources exclusively for communication purposes.- Maintain communication standards for all customer interactions.- Continuously refine communication skills based on feedback for better outcomes.- Ensure critical information exchange between retention and other departments regarding student agreements.What we can offer you:- 100% remote collaboration.- Professional development in the international team.- A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless.- Diverse and tight-knit team spread out across the US, Israel, LatAm, and more

  • Retention Specialist

    hace 2 días

    Desde casa, México Hearth A tiempo completo

    About HearthHearth is a Fintech company helping home improvement contractors grow and manage their business. Our SaaS platform provides over 14,000 contractors the financial tools they need to close more business, including financing solutions, invoicing, payment collections, insurance products, all in one, modern system designed specifically for the home...

  • Customer Retention Specialist

    hace 2 semanas

    Desde casa, México TripleTen A tiempo completo

    **TripleTen** _is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack...

  • Customer Retention and Operations Specialist

    hace 2 días

    Desde casa, México ELVTR A tiempo completo

    **Position Overview**: ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention and...

  • Customer Retention and Operations Specialist

    hace 2 días

    Desde casa, México ELVTR A tiempo completo

    **Position Overview**:ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention and...

  • Client Retention Manager

    hace 2 semanas

    Desde casa, México Dealership Performance 360 S. de R.L de C.V A tiempo completo

    Hello! We are Dealership Performance 360, a growing industry leader in CRM (customer relationship management). We are assembling a retention team dedicated to ensure that our current clients continue doing business with us.As a Client Retention Manager, your primary responsibility is to ensure that existing clients or customers continue to do business with...

  • Retention Representative

    hace 3 semanas

    Desde casa, México Geaux Maids A tiempo completo

    **Position Overview**The **Retention Representative** plays a vital role in ensuring client satisfaction, loyalty, and long-term retention. While also supporting general customer service needs, this role focuses heavily on nurturing customer relationships, proactively identifying concerns, and taking meaningful action to retain clients. This role bridges the...

  • Retention Specialist, Pw

    hace 1 semana

    Desde casa, México Porch A tiempo completo

    Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners...

  • Bilingual Retention Agent Mexico

    hace 4 semanas

    Desde casa, México One World Global Services A tiempo completo

    **WE ARE HIRING REMOTE BILINGUAL EXPERIENCED RETENTION AGENTS!!!****REQUIREMENTS**:- 85% English proficiency- Steady wired internet connection- USB Wired headset- Windows 8+ or MAC- Retention experience is a plus**RETENTION AGENT'S RESPONSIBILITIES**:- Ensure a high level of customer satisfaction through proactive support and active listening.- Analyzing...

  • Bilingual Retention Agent Mexico

    hace 2 semanas

    Desde casa, México One World Global Services A tiempo completo

    **WE ARE HIRING REMOTE BILINGUAL EXPERIENCED RETENTION AGENTS!!!****REQUIREMENTS**:- 85% English proficiency- Steady wired internet connection- USB Wired headset- Windows 8+ or MAC- Retention experience is a plus**RETENTION AGENT'S RESPONSIBILITIES**:- Ensure a high level of customer satisfaction through proactive support and active listening.- Analyzing...

  • Bilingual Retention Agent Mexico

    hace 3 días

    Desde casa, México One World Global Services A tiempo completo

    **WE ARE HIRING REMOTE BILINGUAL EXPERIENCED RETENTION AGENTS!!!** **REQUIREMENTS**: - 85% English proficiency - Steady wired internet connection - USB Wired headset - Windows 8+ or MAC - Retention experience is a plus **RETENTION AGENT'S RESPONSIBILITIES**: - Ensure a high level of customer satisfaction through proactive support and active listening. -...