Ciudad Juarez- Desktop Support Engineer- L2

hace 3 semanas

México Solutionix Global Services A tiempo completo

**150 USD/day rate****1 Visit /week (Every Thursday)****Freelance Contact**Job description:**Responsibilities**:Respond to user inquiries regarding computer software or hardware operation to resolve problems.Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Refer major hardware or software problems or defective products to vendors or technicians for service.Conduct regular software and hardware updates and ensure optimal performance of all devices.Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.Respond to and manage escalated support tickets, ensuring timely resolution.Install, configure, and maintain software and hardware components.Assist in the setup and support of network-related issues.Document support processes and resolutions in the ticketing system.Collaborate with other IT teams to resolve issues and improve support processes.Maintain knowledge of current IT trends and technologies.**Qualifications**:Strong understanding of computer hardware, software, and networks.Ability to troubleshoot and resolve advanced technical issues.Excellent communication and interpersonal skills.Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.**Skills**:Windows operating systemsMac OSActive DirectoryIntune and Auto PilotMicrosoft Office SuiteRemote desktop toolsNetwork troubleshootingHardware diagnostics and repairITIL framework**Job Types**: Full-time, ContractPay: $2,701.00 per day

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