Manager - Freight Claims

**Manager - Freight Claims**Reports To**:Senior Vice President of Client Logistics**Location**:Monterrey, Mexico**Environment**: Hybrid (3 days in office; 2 from home)****Work Schedule**:This position is **full-time** and **hybrid Monday through Friday** from **8:00 AM to 5:00 PM** with an hour break, but flexibility is available based on coverage.**Who We Are**:**Redwood Logistics** is one of the fastest growing and most innovative 4PL providers offering supply chain execution and next-generation supply chain technology solutions. For more than 20 years, Redwood Logistics has been helping move businesses forward by connecting our clients to winning strategies. As a next-generation leader in forth-party logistics (4PL), we live at the intersection of logistics and technology. We focus brilliant minds, technology services, and performance excellence to modernize supply chains.From our diversity of services, data-driven network solutions, and strategically integrated model, we have positioned ourselves as the dominant player in the mid-market space operating across North America and Mexico. We are a privately held company, managing significant transportation spend - we are big, but flexible with an entrepreneurial spirit.**Redwood Supply Chain Solutions**, a subsidiary of Redwood Logistics, partners with clients to design effective solutions for their specific supply chain needs, while cutting out everything they don’t need along the way.**Redwood Mexico**, a subsidiary of Redwood Logistics, speaks the cross-border shipping language removing roadblocks that can bring cross-border supply chains to a stand-still.Our continued success is driven by our fearless and innovative people. Being part of the Redwood family means taking the road less traveled, building each other up to greatness, and always leaving room for funReady to grow with us? With $1.4B in Revenue, 34% YOY SaaS growth and 400% SaaS pipeline, now is the time to join Redwood**Purpose of Your Work**:As a **Manager - Freight Claims**,** **you will oversee a team of dedicated claims representatives that are responsible for processing freight claims for our clients. In this role you will need strong leadership skills and will be responsible for managing a team of employees engaged in critical activities for our business, including: the audit, presentation, resolution, and mitigation of claims.**How You Make a Difference Everyday**:- Manage a team of 5+ direct reports- Supervise and hold responsibility for all the claims activities for Managed Services’ customers- Ensures timely filing of claims filed by Redwood or our clients- Ensures audit claim information is accurate for data integrity and timeline measurements of the claim filing- Ensures accurate audit of required documents to support resolution of the claim- Identify and resolve issues related to the filling of the claim- Identify and strengthen relationships with carrier claims departments to improve receipt, review, and resolution processes with each carrier- Identify and resolve claim resolution issues- Manage identification, reporting, and resolution of claim filling issues with incorrect or incomplete claim filing information from our clients- Identify and resolve high-value claims; escalate within Carrier Relations Team or the Client Success Team- Create team & individual goals and ensure the KPIs are met- Manage workflow coverage needs- Performs other related duties as assigned or requested**You’ve Got This?**- Bachelor’s or Associate’s Degree preferred- Knowledge of CARMAK Amendment and claim processing rules- 1-3 years’ industry experience, LTL preferred- Excellent written and verbal communication skills communicating with internal and external teams and stakeholders- Proven track record of successful problem solving and critical thinking- Ability to effectively work independently and collaboratively depending on the nature of the task- Ability to solve complex problems across several functional areas- Experience with Microsoft Excel and Microsoft Word**Tools You Will Use**:- Zendesk- Harvest- MyEZClaims- MercuryGate- MS Officed Word, Excel, PowerPoint**What We Offer**:- Life Insurance policy for you starting 30 days after employment.- Personal Health Insurance coverage for you - Major Medical- 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year.- Vacation time starting at 12 days. Additional days will increase per Mexican Law.- Premium Vacation 50% vacation days (Prima vacacional).- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law.- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes.