Command Center Specialist

Av. Felix Cuevas 366 Piso 2 Tlacoquemecatl, CIUDAD DE MÉXICO, MX, 03200- INFORMATION TECHNOLOGY- 7552- GO_MX_2S**About AXA**As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.**About the entity**AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.At AXA Group Operations, we want to be recognized in three fields of action:- State-of-the-art Data Technology to drive customer experience- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks- High-Performing Global Team for stronger partnerships with AXA entities**Job position pitch**We are seeking a Level 1 Command Center Operator to perform basic support activities requiring immediate attention or that do not directly impact infrastructure, ensuring operational continuity and incident prevention. The main responsibilities include monitoring, following up on alerts and events, and maintaining constant communication with the team and other departments.**About the job****Key Responsibilities**:- Attend to and follow up on reports escalated by Monitoring (L0).- Execute basic support activities for incidents that can be resolved at first level.- Maintain continuous communication with all Command Center staff to track each case until resolution.- Support alarm configuration tasks and changes in monitoring tools.- Participate in incident events and perform routine server checks, including restarting services on Windows, Linux (Red Hat), and Unix systems following predefined procedures.- Collaborate in incident management and daily monitoring activities.**Expected skills & experience**- Minimum of 2 years experience in Command Center operations, monitoring, or alert/event management.- Knowledge of Linux (Red Hat), Unix, and Windows Server ( we use ).- Experience performing repetitive tasks following established procedures.- Good oral and written communication skills, active listening.- Proficient in Microsoft Office.- Intermediate English, necessary for verbal communication.- Ability to assess situations quickly and identify critical issues.**Additional conditions**:- Availability to rotate shifts (morning, afternoon, night).- Ability to work on-site 2 days per week.**What we offer**We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.**#LI-MQ1