Customer Service Representative Spanish

hace 3 semanas


Tlahuac, México American Express A tiempo completo

American Express está buscando un Representante de Servicio al Cliente Español, quien será responsable de brindar una experiência extraordinaria a nuestros clientes en cada llamada. Si eres una persona que disfruta de resolver problemas y superar las expectativas entonces esta posición puede ser para ti.Como Profesional de Servicio al Cliente serás responsable de:- Proveer un servicio al cliente de excelencia, brindando las mejores soluciones en tiempo y forma cumpliendo con nuestros estándares de calidad.- Maximizar nuestros beneficios y servicios con la finalidad de mantener a nuestros clientes leales a la marca.- Analizar el historial de gastos, tendencias y necesidades de nuestros tarjetahabientes con el fin de asegurar que cada interacción sea personalizada.- Alcanzar metas preestablecidas de servicio y eficiencia.- Cumplir de manera puntual con los horarios dentro de tu jornada.- Atender un alto volumen de llamadas con un servicio extraordinario en cada interacción.Cualidades del puesto:- Pasión por el servicio al cliente.- Comunicación clara y concisa en español.- Desarrollar lealtad del cliente a través de una escucha excepcional.- Capacidad para transmitir confianza en conversaciones a nuestros clientes.- Trabajar simultáneamente en un entorno impulsado por diversas métricas de ritmo acelerado y competente.- Navegación en un entorno de Windows- Adaptabilidad.- Capacidad para reponerse a adversidades.- Resolución al cliente de forma eficaz y adecuada.- Agilidad- Habilidades fuertes de negociación.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $10,574.00 al mesBeneficios:- Caja de ahorro- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro dental- Seguro de vida- Vacaciones superiores a las de ley- Vales de despensa- Vales de restauranteHorario:- Turno de 8 horasPago complementario:- Bono de productividadExperiência:- Servicio al cliente: 1 año (Obligatorio)



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