Customer Service Agent

hace 3 días

Ciudad de México Kone A tiempo completo

Callout agent
- Answers customer calls and contacts through other channels within the target SLA
- Creates callouts (entrapment calls, unplanned service), gathers information and dispatches technician with all needed details.
- Receives Immediate Service Needs from 24/7 connected services, creates the callout and dispatches Maintenance Technicians
- Receives safety alerts and contacts technician by phone to check he/she is ok.
- Keeps customer informed on progress
- Calls back to KRMS and talks with passenger in elevator
- Keeps the passenger(s) safe in Safety hazard situations with clear and useful instructions.
- Gives entrapments his/her full attention, shows empathy and stays with the customer all the way

Inbound agent
- Answers customer calls and contacts through other channels within the target SLA
- Receives and resolves customer queries
- Receives, logs and assigns complaints
- Proactively updates customer contact data and follows process to update the rest of the customer/equipment master data
- Creates cases for each new query and takes care to classify and document the case fully
- Takes ownership of the queries that can be handled in first line
- Identifies possible leads and assigns those to the sales organization
- Transfers cases to second line if needed. Assigns complex queries from customer to the Customer Service Admin or dispute admin specializing in the topic

Outbound agent
- Conducts transactional surveys after a callout or project via phone (e.g. NPI and customer satisfaction surveys)
- Nurses Core 3 VA clients via phone (annual contacting)
- Is able to treat any customer query like Inbound Agent would do
- Takes special care to keep customer data up to date
- Supports local marketing in different customer contacting initiatives such as campaigns etc.
- Conducts welcome calls for new customer
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _

  • Bilingual Customer Service Agent

    hace 7 días

    Ciudad de México Esolutions A tiempo completo

    Role: Bilingual Customer service Agent Location : Azcapotzalco, Mexico City, Mexico (On-site) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and...

  • Agente de Servicio Al Cliente Bilingüe Home Office

    hace 2 semanas

    México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en Tehuacán, Puebla**: **Agente de Servicio al Cliente Bilingüe Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y una experiência...

  • Agente de Servicio Al Cliente Bilingüe Home Office

    hace 2 semanas

    México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en Tehuacán, Puebla**:**Agente de Servicio al Cliente Bilingüe Sin Experiência Previa Requerida****Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y una experiência...

  • Agente de Servicio Al Cliente Bilingüe Home Office

    hace 2 semanas

    México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en Mazatlán, Sinaloa**: **Agente de Servicio al Cliente Bilingüe (100% Home Office) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y una...

  • Call Center Agent

    hace 5 días

    Ciudad de México Coforge A tiempo completo

    Banking call center agent Banking, financial, customer service, call center Onsite role and Full time We at Coforge are hiring Banking call center agent with the following skillset: Support customers with Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans &...

  • Customer Service Agent

    hace 2 semanas

    Ciudad de México Aviva Financiera A tiempo completo

    DESCRIPCIóN Somos una startup dedicada al sector financiero, comprometida con brindar soluciones innovadoras y de calidad a nuestros clientes. Nos encontramos en búsqueda de nuestro próximo Customer Service Agent. Funciones: - Atender consultas y requerimientos de clientes por diversos canales (teléfono, correo y chat). - Resolver problemas y reclamos...

  • Customer Service Agent

    hace 1 semana

    Ciudad de México Aviva Financiera A tiempo completo

    DESCRIPCIóN**Únete a AVIVA**Somos una **startup fintech** en pleno crecimiento, comprometida con ofrecer soluciones innovadoras y de calidad a nuestros clientes. Hoy buscamos a nuestro próximo **Customer Service Agent** para que sea parte clave de nuestro equipo.‍ **Funciones principales**:- Atender consultas y requerimientos de clientes por teléfono,...

  • Customer Service Representative

    hace 3 semanas

    Azcapotzalco, Ciudad de México Epsilon Solutions Ltd. A tiempo completo

    Role: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer...

  • Collections- Customer Service Agent

    hace 13 horas

    Ciudad de México Daimler Truck Financial Services México A tiempo completo

    We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market. With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution,...

  • Bilingual Customer Service Representative

    hace 2 semanas

    San Miguel de Cozumel, México DME Service Solutions A tiempo completo

    **Company name**: DME Service Solution**Department**: Operations**Job title**: Customer Service Representative**Location**: Hybrid**Reports to** : Customer Service Supervisor**Country** : Monterrey, Nuevo Leon, Mexico- **We offer**:_- _**Home office - **_including_ **the training **_- _**The company will provide the equipment**_- _**100% Paid training**_-...