Technical Analyst 3-support
hace 4 semanas
Cloud Central team is looking for passionate, innovative, and talented team players who put customer success above everything in their job. We provide best-of-class end-user support to Oracle Cloud Portal (Gen1) & Cloud Console (Gen2) customers. The team oversees supporting business processes and functionality for multiple SaaS services and other cloud hosting service related issues.**Responsibilities**:- Provide end-user technical support for Oracle SaaS Cloud Portal features & functionality including:- Developing the long-term strategy and vision for continuous improvement of Cloud hosting services.- Identifying, documenting and adopting best practices to improve the Cloud hosting experience.- Author and contribute to customer facing user guides and knowledge articles.- Partner with operations, development, and center of excellence (CoE) teams to drive solutions to reduce need for customers to contact Oracle Support.- Drive standard root cause analysis and defect/enhancement tracking across all technical teams & compliance tracking, influence new features in the Cloud Framework releases- Develop standards and controls to reduce release defects and regression- Environment refreshes (Moving data from a source environment to a target environment)- Activating & provisioning SaaS Cloud accounts & environments- IP Allowlisting setup- Environment resizing setup- Language Pack installation setup- SaaS account creation & password resets- Sign-on problems, including Single Sign On (SSO)- VPN setup & configuration & some types of networking issues (collaborating with Cloud Operations & Networking teams)- Migration related issues from one data center to another**Preferred Qualifications and Skills**:- Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA Or functional degree + technical higher degree- 7 - 10 years supporting or implementing SaaS products- 2 - 3 years networking administration- 3 - 4 years program management experience- Team player who can work well with team members in a collaborative environment- Excellent written and verbal communication skills in English- Demonstrate high attention to detail, problem solving and analytical skills- Strong ability to solve operational problems, with ability to identify and automate common routines- Good knowledge on Incidents/Request and Change Management process- Identify defects and work with different technical teams in analyzing and following up on the issues- High degree of professionalism, integrity, and helpfulness- Experience with cloud products and cloud infrastructureCareer Level - IC3
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Technical Analyst 3-support
hace 2 semanas
Zapopan, México Oracle A tiempo completo**Customer Support - Senior Technical Support Analyst - Fusion Cloud** **Detailed Description and Job Requirements - External** As a Senior Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance...
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Technical Analyst 3-support
hace 1 semana
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Technical Analyst 3-support
hace 7 días
Zapopan, México Oracle A tiempo completoCloud Central team is looking for passionate, innovative, and talented team players who put customer success above everything in their job. We provide best-of-class end-user support to Oracle Cloud Portal (Gen1) & Cloud Console (Gen2) customers. The team oversees supporting business processes and functionality for multiple SaaS services and other cloud...
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Technical Analyst 3-support
hace 2 días
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Technical Analyst 2-support
hace 3 semanas
Zapopan, México Oracle A tiempo completo**Qualification/Requirements**Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+- Willingness to work weekends (flex scheduling)- Ability to diagnose and resolve general technical issues (on Win, macOS, Linux)- Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following areas...
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Technical Analyst 2-support
hace 2 semanas
Zapopan, México Oracle A tiempo completo**Qualification/Requirements**Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+- Willingness to work weekends (flex scheduling)- Ability to diagnose and resolve general technical issues (on Win, macOS, Linux)- Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following areas...
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Senior Technical Support Analyst
hace 7 días
Zapopan, México Oracle A tiempo completoOracle is seeking an experienced Senior Technical Support Analyst to provide support on logistics products for Oracle's E-Business Suite including Oracle Inventory Management, Oracle Warehouse Management, Oracle Mobile Applications Oracle Product Hub, Oracle Bills of Materials and Oracle Engineering. As a Senior Technical Support Analyst, you will be the...
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Customer Support
hace 3 semanas
Zapopan, México Oracle A tiempo completo**Customer Support - Senior Technical Support Analyst - SCM Fusion Cloud****Detailed Description and Job Requirements**As a Senior Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use...
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Senior Technical Support Analyst
hace 2 semanas
Zapopan, México Oracle A tiempo completo**mdclp**As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting...
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Technical Analyst Support
hace 1 semana
Zapopan, México Oracle A tiempo completoExperience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle Financials or...
