Technical Analyst 3-support
hace 3 semanas
Cloud Central team is looking for passionate, innovative, and talented team players who put customer success above everything in their job. We provide best-of-class end-user support to Oracle Cloud Portal (Gen1) & Cloud Console (Gen2) customers. The team oversees supporting business processes and functionality for multiple SaaS services and other cloud hosting service related issues.**Responsibilities**:- Provide end-user technical support for Oracle SaaS Cloud Portal features & functionality including:- Developing the long-term strategy and vision for continuous improvement of Cloud hosting services.- Identifying, documenting and adopting best practices to improve the Cloud hosting experience.- Author and contribute to customer facing user guides and knowledge articles.- Partner with operations, development, and center of excellence (CoE) teams to drive solutions to reduce need for customers to contact Oracle Support.- Drive standard root cause analysis and defect/enhancement tracking across all technical teams & compliance tracking, influence new features in the Cloud Framework releases- Develop standards and controls to reduce release defects and regression- E nvironment refreshes (Moving data from a source environment to a target environment)- Activating & provisioning SaaS Cloud accounts & environments- IP Allowlisting setup- Environment resizing setup- Language Pack installation setup- SaaS account creation & password resets- Sign-on problems, including Single Sign On (SSO)- VPN setup & configuration & some types of networking issues (collaborating with Cloud Operations & Networking teams)- Migration related issues from one data center to another**Preferred Qualifications and Skills**:- Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA Or functional degree + technical higher degree- 7 - 10 years supporting or implementing SaaS products- 2 - 3 years networking administration- 3 - 4 years program management experience- Team player who can work well with team members in a collaborative environment- Excellent written and verbal communication skills in English- Demonstrate high attention to detail, problem solving and analytical skills- Strong ability to solve operational problems, with ability to identify and automate common routines- Good knowledge on Incidents/Request and Change Management process- Identify defects and work with different technical teams in analyzing and following up on the issues- High degree of professionalism, integrity, and helpfulnessExperience with cloud products and cloud infrastructureCareer Level - IC3
-
Technical Analyst 3-support
hace 1 día
Zapopan, México Oracle A tiempo completo**Customer Support - Senior Technical Support Analyst - Fusion Cloud****Detailed Description and Job Requirements - External**As a Senior Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance...
-
Technical Analyst 3-support
hace 2 semanas
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Technical Analyst 3-Support
hace 3 semanas
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Technical Analyst 2-support
hace 2 semanas
Zapopan, México Oracle A tiempo completoOracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, helping customers solve technical issues usually by remote diagnosis on the phone or via chat support in a timely manner.An Oracle IT-Support Analyst must have real technical expertise in order to be able to help the customer, work...
-
Technical Analyst 3-support
hace 4 días
Zapopan, México Oracle A tiempo completoDo you thrive on tackling difficult problems? Do you aspire to join a team that utilizes your experience with source code and problem-solving skills to resolve important problems? This is your opportunity to join an industry leader in digital commerce. You will work with a comprehensive technology platform enabling customers to provide B2C and B2B solutions...
-
Technical Analyst 2-support
hace 3 días
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to cover a position in operations, as technical analyst, support at Oracle Customer Connected Service Delivery (CCSD) organization and services. This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD): - It's mandatory to...
-
Technical Analyst 2-Support
hace 3 días
Zapopan, Jalisco, México Oracle A tiempo completoJob DescriptionAs a member of the IT-Support organization, your focus is to provide technical help for oracle employees 24x7x365 support. This position is specifically designed to help cover a local TechBar and Field support across two Guadalajara office locations. This involves resolving technical questions regarding the use of and troubleshooting for...
-
Technical Analyst 2-support
hace 2 semanas
Zapopan, México Oracle A tiempo completo**Qualification/Requirements** Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+ - Willingness to work weekends (flex scheduling) - Ability to diagnose and resolve general technical issues (on Win, macOS, Linux) - Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following...
-
Technical Analyst 2-support
hace 6 días
Zapopan, México Oracle A tiempo completo**Qualification/Requirements** Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+ - Willingness to work weekends (flex scheduling) - Ability to diagnose and resolve general technical issues (on Win, macOS, Linux) - Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following...
-
Technical Analyst Support
hace 3 semanas
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
