Assoc Specialist, Business Suppt.sales.customer Ops

**Assoc Specialist, Business Suppt.Sales.Customer Ops** **-** **(** **)****Description****Why Ansell?**Discover more about our company, our people, and our values by visiting us at Ansell.**Ansell is looking for a Customer Service Rep to join our team in Queretaro****Responsible for relationship management, accurate order processing and fulfillment, and customer retention of an account portfolio for Industrial and Healthcare customers with an annual sales value up to $120M.**The CSR serves as the primary point of contact for an assigned portfolio of accounts within a predefined region in partnership with respective field sales. This role will provide customer support by analyzing and processing orders; and responding to customer and field sales requests and inquiries. The CSR will collaborate with cross-functional business partners including Supply Chain, Finance, Marketing and Distribution Centers to facilitate a best-in-class customer experience.**What benefits and opportunities does Ansell offer?**Competitive compensation plan, including a performance based annual incentive.Flexible and hybrid work model.A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community.Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.Health Benefits: medical, dental, vision, short term and long- term disability and wellness programsPaid time off (vacation, sick and personal days) according to federal job law.Continuing Education ReimbursementRegional Belonging & Inclusion NetworksGreen office concept and a global mission of sustainability**What your role will be?**- Manage the order lifecycle process for all customers in assigned portfolio of accounts (Industrial and Healthcare; Distributors and End-Users; Global and National Partners; and Regional).- Ensure customer retention by establishing and fostering sustainable relationships through open and proactive communication with internal and external customers.- Monitor, report, and document service complaints by:- Clarifying customer complaints- Determining root cause- Identifying and explaining the best solution- Expediting corrective action or adjustment- Confirming resolution- Partner with field sales to oversee and manage the customer experience for an assigned region by:- Soliciting and documenting customer feedback- Identifying and reporting opportunities for improvement to leadership- Proactively partner and collaborate with cross-functional business partners to provide a seamless customer experience and achieve departmental KPIs.- Represent Ansell as the global product innovator by providing technical product expertise and recommending solutions that meet customers’ protection needs.- Possess a clear understanding of Ansell’s Global Supply Chain, using that knowledge to deliver service excellence and exceed customer expectations.- Anticipate, identify, and create sales/customer-related reports to benefit both the customer and the organization in achieving sales goals.**What will you bring to Ansell?****Education**- Undergraduate degree preferred and/or equivalent experience**Experience**- 5+ years of customer service experience- Oracle experience preferred- Salesforce or other CRM experience- Proficiency in Microsoft Office**Knowledge and Skills**- Ability to inspire trust- Strong business knowledge of order-to-cash flows- Ability to work under pressure in a fast-paced environment- Exceptional problem-solving and analytical skills- Capable of managing internal and external customer expectations and delivering on them- Emotional maturity and situational awareness to respond appropriately in crisis situations- Understanding of and ability to implement and enforce company policies, SOPs, and workflows- Patience and diplomacy in handling frustrated or angry customers, with a solutions-focused mindset**Desirable Job Competencies**- Excellent interpersonal communication (oral and written) and organizational skills- Ability to work independently and as part of a team- Strong customer focus- Excellent organizational and critical thinking skills- Strong work ethic and customer service mentality**Equal Opportunity Employer**:Ansell is an EO Employer - M/F/Vets/Disabled and other protected categories.**Our Commitment to Belonging and Inclusion**:Ansell’s vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong, feel included and empowered at work., it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone It’s what drives Ansell as an organization