Assoc Specialist, Business Suppt.sales.customer Ops

**Assoc Specialist, Business Suppt.Sales.Customer Ops** **-** **(** **)****Description**Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.Reporting directly to the Customer Service Supervisor, the Senior Account Specialist is directlyresponsible for relationship management, accurate order processing and fulfillment, and customerretention of an account portfolio for Industrial and Healthcare customers with an annual sales valueup to $120M. The Account Specialist serves as the primary point of contact for an assignedportfolio of accounts within a predefined region in partnership with respective field sales. This rolewill provide customer support by analyzing and processing orders; and responding to customer andfield sales requests and inquiries. The Senior Account Specialist will collaborate with crossRESPONSIBILITIES & SPECIFIC ACCOUNTABILITIESManage the order lifecycle process for all customers in assigned portfolio of accounts(Industrial and Healthcare; Distributors and End-Users; Global and National Partners; andRegional)Ensure customer retention by establishing and fostering sustainable relationships throughopen and proactive communication with internal and external customersMonitor, report and document service complaints by clarifying customer complaints;determining root cause; identifying and explaining the best solution; expediting correctiveaction or adjustment and confirming resolutionPartner with field sales to oversee and manage the customer experience for an assignedregion; soliciting and documenting customer feedback; identifying and reportingopportunities for improvement to leadershipProactively partner and collaborate with cross-functional business partners to provide aseamless customer experience and achieve departmental KPIsRepresent Ansell as the global product innovator by providing technical product expertise,recommending solutions that meet customers’ protection needsPossess a clear understanding of Ansell’s Global Supply Chain, using that knowledge todeliver service excellence, exceeding customer expectationsAnticipate, identify and create sales/customer related reports to benefit both the customerand organization in achieving sales goalsKEY POSITION REQUIREMENTSEducationUndergraduate degree preferred and/or equivalent experienceExperience5+ years customer service experienceOracle experience preferredSalesforce or CRM experienceProficiency in MS OfficeKnowledge and SkillsAbility to inspire trustGood business knowledge of order-to-cash flowsAbility to work under pressure in a fast-paced environmentDemonstrate exceptional problem solving and analytical skillsManage expectations of internal and external customer and deliver on those expectationsEmotional maturity and demonstrated situational awareness skills to appropriately respondto crisesAbility to understand, implement, enforce company policies, SOP’s and work-flows.Able to handle frustrated and angry customers with patience and diplomacy, continuallylooking to find solutions in the best interest of the customer and the companyDesirable Job CompetenciesExcellent interpersonal communication (oral and written), and organizational skillsAbility to work well independently and in a team environmentCustomer focusExcellent organizational and critical thinking skillsStrong work ethic and customer service mentalityfunctional business partners including Supply Chain, Finance, Marketing and Distribution Centersto facilitate a best in class customer experience.**Primary Location**: Mexico-Queretaro**Job**: Sales**Organization**: Commercial Americas**Schedule**: Full-time**Job Type**: Standard**Job Level**: Associate**Job Posting**: Nov 4, 2024, 8:35:10 AM