Customer Care Expert

hace 3 semanas

Parque Industrial Tecnológico, México Wipro A tiempo completo

Hi, Guadalajara Wipro Technologies is looking for your talentWho are we?**Wipro**, a leading global information technology, consulting and business process services company, is looking for your talent to join into one of our projects.We are specialists in technology consulting, design, engineering and operations, and we help our clients realize their ambitions and build sustainable, future-ready businesses.If you have the desire to be part of large national and international projects and are ready to create a global impact, join us on the mission to build a brighter and more sustainable future for allWe are looking for a **Bilingual (ENG) Customer Care (Business to Business)**for one of our new proyects with great and potencial growth**.****What you will do**:- **Solving telephone and videocall requests from existing clients of our business client.**:- Work with internal departments to meet client's needs.- Providing information about products and services (additional services, tariffs).- Providing information on Billing for services and payments for customer's services.- Resolving client complaints.- Work with Service Requests and their transfer to all competent departments (creation, sending, closing, informing the customer about the status of the request).**Mandatory Profile Requirements**:- 3 - 5 years of relevant experience in Customer Care. (mandatory).- 1 - 2 years of relevant experience in Busienss to Business Care and support. (mandatory).- Advanced level of English. (mandatory).- High School graduated. (mandatory).- Professional customer service skills : solution mindset, helping nature, passion for the customer and customer experience.- Fair written and verbal communication skills.- Critical thinking and logical thinking.- Ability to multitask and work under pressure.- Thinks outside of the box.- Demonstrated ability to be a fast learner and diligent worker.- Problem solving abilities.**Location**:Guadalajara, Jalisco.**Type of work**:100% On-site.Building address: Av. Cristóbal Colón 6013, Santa María Tequepexpan, 45601 San Pedro Tlaquepaque, Jal.**Schedule**:Monday to Friday only, 8 working hours from 7 AM to 7 PM.**Salary**:- Up to $18,500 monthly._**What we offer**:- Life insurance.- Major medical insurance.- Dental insurance.- Vision insurance.- 30 days Christmas Bonus.- Food Vouchers.- All law benefits.- Two extra floating/vacation days.- Weekends off.Pay: $18,499.00 - $18,500.00 per monthApplication Question(s):- From 1 to 10, what is your level of spoken and written English? (Language will be evaluated).- Do you live in ZMG and are you willing to work 100% in person in the Tlaquepaque area (Centro Sur-Peri Sur)?- Do you have any OFFICIAL document proving that you have completed 100% of your HighSchool/Prepa/GED education (minimum level required)?- Are you available to work Monday through Friday an 8-hour shift between 7 a.m. and 7 p.m.?- How many years of experience do you have in the Customer Service, Call Center and Business to Business support area?Work Location: In person

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