Analistas Quejas Comisiones
hace 2 semanas
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients- Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales- Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries- Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed- Support expansive and diverse array of products and services- Assist with ongoing Lean and process improvement projects- Resolve complex problems based on best practice/precedence, escalating as needed**Qualifications**:- 2-4 years of relevant experience- Proficient in Microsoft Office- Comprehensive knowledge of Dispute process- Ability to work occasional weekends to support Pega releases and COB testing- Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)- Demonstrated analytical skills and mathematical knowledge- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Análisis y validación de informaciónExperiência en atención a aclaraciones de productos de captaciónTrabajo bajo presiónAdaptación al cambioTrabajo en equipoAtención al detal- **Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Analistas Quejas Comisiones Jr
hace 1 semana
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
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Banamex supervisor de Analistas de Quejas/ C08
hace 3 días
Ciudad de México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
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Banamex supervisor de Analistas de Quejas/ C08
hace 3 días
Ciudad de México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
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Banamex analista de Dictamen de Quejas
hace 4 semanas
Ciudad de México Citi A tiempo completoThe Credit Maintenance Specialist is an entry level position responsible for capturing and recording data related to credit exposure, obligors and facilities in relevant credit systems in coordination with the Operations - Services team. The overall objective of this role is to maintain data quality in credit systems, monitor credit exposure and adhere to...
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Banamex analista de Dictamen de Quejas
hace 2 días
Ciudad de México Citi A tiempo completoThe Credit Maintenance Specialist is an entry level position responsible for capturing and recording data related to credit exposure, obligors and facilities in relevant credit systems in coordination with the Operations - Services team. The overall objective of this role is to maintain data quality in credit systems, monitor credit exposure and adhere to...
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Banamex Analista de Quejas Afore C09
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Field Sales Officer is an entry-level position responsible for meeting sales targets for financial products and services within their assigned district or location in coordination with the broader Consumer Sales team. The overall objective is to utilize basic product knowledge to build relationships with clients in order to recognize which financial...
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Analista Sr de Comisiones
hace 7 días
Ciudad de México Franslux A tiempo completoEmpresa líder en la industria de cuidado personal, está en búsqueda de un/a profesional para ocupar el puesto de **Analista Sr de Comisiones** en su corporativo ubicado en Polanco, Ciudad de México.**Requisitos del puesto**:- Licenciatura en Actuaría, Finanzas, Economía, Ingeniería Industrial, Administración o afín (pasante o titulado).- Nível de...
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Analista Sr de Comisiones
hace 7 días
Ciudad de México Franslux A tiempo completoEmpresa líder en la industria de cuidado personal, está en búsqueda de un/a profesional para ocupar el puesto de **Analista Sr de Comisiones** en su corporativo ubicado en Polanco, Ciudad de México. **Requisitos del puesto**: - Licenciatura en Actuaría, Finanzas, Economía, Ingeniería Industrial, Administración o afín (pasante o titulado). - Nível...
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Atención Quejas/ Aclaraciones Contac
hace 2 días
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
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Atención Quejas/ Aclaraciones Contac
hace 3 días
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
