Banamex supervisor de Analistas de Quejas/ C08
hace 2 días
The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates- Monitor requirements related to compliance with Corporate Policies- Monitor and implement corrective actions derived from MCA reviews and other control entities- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- 2-5 years of relevant experience- Proficient in Microsoft Office- Consistently demonstrates clear and concise written and verbal communication skills- Ability to work in fast pace and changing environment- Ability to analyze data and solve problems- Proven organizational and time management skills**Education**:- Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.PARA LA POSICIÓN REQUERIMOS:- Título universitario/licenciatura trunca o experiência equivalente.- Experiência en procesos de quejas y aclaraciones- Conocimiento sobre los productos de Banamex,- Habilidades en ADMWIN, Platino, ECS, ON DEMAND- Experiência en procesos bancarios.- Amplias capacidades de análisis- Habilidad para analizar datos- Capacidad para trabajar en un ambiente apresurado y cambiante.- Habilidades de comunicación escrita y verbal- Enfocado a cumplimiento de metas y objetivos- Microsoft Office / EXCEL intermedioEL OBJETIVO DE LA POSICIÓN ES:- Supervisar Analistas de quejas- Brinda directriz a los analistas- Da seguimiento y escalamiento de hallazgos- Creación y seguimiento a tendencias de quejasLA MODALIDAD Y HORARIO DE LA POSICIÓN ES:- AV. REVOLUCIÓN NO. 1267- HIBRIDA (3 oficina / 2 en casa)- Lunes a viernes- 8 a 17 h**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Ciudad de México Citi A tiempo completoThe Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:-...
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Banamex asociado en Análisis y Dictaminación de Quejas
hace 1 semana
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Banamex asociado en Análisis y Dictaminación de Quejas
hace 1 semana
Ciudad de México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
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hace 1 semana
Ciudad de México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
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Banamex analista de Dictamen de Quejas
hace 17 horas
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hace 2 semanas
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hace 3 semanas
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hace 2 semanas
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