Customer Service Agent

hace 2 semanas

Proyecto Río Sonora, México SellersHub A tiempo completo

**Work Schedule**: 6:00am - 3:00pm Hermosillo Time (adjusts to 7:00am - 4:00pm in November due to U.S. daylight saving changes)**Experience Required**: 3 months to 1 year in a similar role preferred**Language Requirement**: Advanced English (spoken and written)**Availability**: 45 hours per week**Education**: High school diploma or equivalent**Objective**This role focuses on reaching out to businesses that currently use safety software and guiding them through a structured feedback survey. The agent’s responsibility is to capture information on the usefulness, limitations, and potential enhancements of their software. The collected data helps BIS Safety understand customer needs, industry challenges, and opportunities for improvement.**Desired Profile - Knowledge, Skills & Abilities**- Clear and professional communication for explaining survey details and questions.- Active listening to fully grasp and record customer input.- Emotional intelligence to remain calm and courteous when receiving critical or negative comments.- Strong attention to detail to guarantee all answers are documented correctly.- Goal-driven, capable of meeting daily and weekly targets for completed surveys.- Professional phone manner, demonstrating empathy and neutrality at all times.- Flexibility to follow provided scripts while adjusting tone and approach as needed.**Qualifications**- Advanced/Fluent English is essential.- Prior call center, survey, or customer service experience (6-12 months) is desirable.- Basic knowledge of CRM or survey software is helpful.- Strong organizational skills and consistency in repetitive tasks.**Guidance and Supervision**Agents work with close oversight and follow a defined questionnaire. They are expected to adapt their delivery to keep conversations smooth while ensuring accurate data collection.**Interaction**- Business professionals participating in surveys- Direct supervisors and campaign managers- Internal teams analyzing survey findingsMain Responsibilities- Call business contacts to invite them to take part in a short Safety Software Survey (8 questions, approx. 10 minutes).- Clearly state the purpose of the survey and how the responses will be used.- Guide respondents through questions about:- Key software features they find most valuable- Data or insights they use most often- Improvements or missing features they would like to see- Challenges their teams and field staff face with the current software- Overall satisfaction with their current provider- Whether they are considering switching or looking at alternatives- Record all feedback with accuracy in the company’s survey platform.- Let participants know that by completing the survey, they are entered into a draw for a Disney Weekend for four people.- Manage objections respectfully and ensure the call remains professional.- Provide supervisors with progress updates and reports on the number of completed surveys and collected insights.**Compensation**Weekly earnings up to $4,000 MXN:- Base pay: $1,951.42 MXN- Performance bonus: $1,048.58 MXN (raising fixed pay up to $3,000 MXN)- Extra $1,000 MXN available for meeting attendance, productivity, and quality standardsTipo de puesto: Tiempo completoSueldo: $4,000.00 a la semanaLugar de trabajo: Empleo presencial

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