Field Service Technician

Field Service TechnicianPosition Summary:Shaffer Mixers is looking for a Field Service Technician to support clients in Latin America.Essential Duties and Responsibilities include the following:The Field Service Technician will provide service and repair techniques involving diagnosing and correcting malfunctions of food preparation equipment. Diversified abilities requiring the use of a wide range of procedures and the exercise of judgment in the analysis of facts or circumstances to determine what action should be taken within the limits of standard practice. Incumbent has the latitude to use discretion in determining appropriate course of action.- Adjusting, aligning, assembling, calibrating, inspecting, lubrication, and testing of equipment.- Problem diagnosis including electrical/mechanical and electronics troubleshooting. Must be able to be innovative and use common sense to remedy a situation so the customer may resume operations.- Maintain frequent contact with the office to receive service assignments and review service problems with advisor, supervisor or manager.- Consistently achieve or surpass weekly productivity and service labor revenue goals assigned by management.- Maintain working knowledge of latest modifications, retrofit, etc. for equipment assigned to service.- Assist others on equipment installations or in performing major repair assignments. Maintain a working knowledge of parts stocking and identification methods.- Satisfactorily complete maintenance, sanitation and audio/visual field training as required.- May work overtime with short notice, as required, including on call assist in developing sales leads for contracts, etc.- Assist, as necessary, with product demonstrations at customer locations and at trade shows.- Comply with all service policies and procedures.- Comply with all safety standards.- Perform PLC and HMI programming.- Consult with bakeries to identify process improvements and diagnose mechanical weaknesses to provide value-added solutions.- Have the ability to troubleshoot utilizing scoping power meter, multimeter, calipers or other basic assessment tools.- 75% domestic and international travel. May work on-site for up to 4-6 weeks. Extended hour work weeks (average 60-65 hours)- Other duties assigned by manager.Skills/Experience:- Must have excellent verbal, written and interpersonal communication skills when work with internal and external customers.- Strong problem-solving skills.- Excellent customer interaction skills.- Ability to work independently and display sound judgment on high-profile projects that can vastly impact financial results and customer relations.- Ability to prepare installation quotes.- Ability to work on a variety of equipment and oversee new installations, large equipment repair, etc.- Must be able to furnish required hand tools for their role. (A list of tools is available upon request.)- Willingness to put in the extra hours necessary to complete a project within a deadline.- Must have the ability to work with mínimal supervision.- Must be able to lift 50-75 lbs with or without assistance.- Must be able to climb up an 8 ft. with ladder.- Extensive walking and driving each day.- Kneeling, crawling, squatting, bending, pushing/pulling.- Exposure to noise, heat, cold, slippery, wet conditions.Preferred Qualifications:- Rockwell Logix and factory talk experience preferred.- Strong electrical skills, including ability to troubleshoot and basic PLC knowledge.- Knowledge of bakery process and automation processes desired.- Strong welding and fabrication skills.- Strong mechanical ability, such as pneumatics, hydraulics, and general fabrication.- Mechanical and electrical troubleshooting skills.**Education**:- High School Diploma or GED.- 5+ years as an assembler, electrician or welder.Physical Demands:To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 75lbs. Specific vision abilities may include the employee’s ability to see near and far distances.About Shaffer MixersShaffer is leading the innovation of mixers and processing equipment, providing customized solutions and total support to customers so they can mix products precisely and efficiently.Coperion) is a global industry and technology leader in specialized equipment for the food and health industries. Coperion develops, produces, and services plants, machinery, and components for the food, pet food, baking, pharmaceutical, and cosmetics industries. Its brands - _Bakon, C