Dir Customer Experience

hace 2 semanas

Ciudad de México Santander A tiempo completo

Dir Customer ExperienceCountry: Mexico**WHAT YOU WILL BE DOING***Definir escenarios futuros desde la medición y el modelado de indicadores hasta el roadmap estratégico. Utilizar un enfoque innovador, creativo y con visión de negocio en la ideación y el diseño de nuevos servicios, conceptos y experiências de usuario únicas y diferenciales para nuestros usuarios. *Dirigir el equipo en el proceso de investigación desde el punto de vista cliente y negocio a través del user research, incorporando data, retroalimentación del cliente y análisis de tecnología. Diseñar experiências centradas en el cliente, que generen valor al negocio a partir del conocimiento constante en tendencias de consumidor y patrones de consumo y detectar los insights para ser aplicados al diseño. *Definición y desarrollo de customer journeys, and flujos E2E. *Colaborar con los equipos de Product Owners, Agile teams, y la organización en el diseño y desarrollo de las experiências digitales. *Diseñar la arquitectura de la información, y el flujo de interacción e interface de las diferentes experiências en Mobile y WEB, así como otros nuevos interfaces. *Fungir como facilitador creativo en workshops para la generación de ideas e identificar retos.

  • Customer Experience

    hace 2 semanas

    Ciudad de México Plerk A tiempo completo

    Plerk está en búsqueda de un/a Customer Experience en la Ciudad de México que estará encargado/a de:**Responsibilities**:- Demos del producto a clientes potenciales y acompañamiento al proceso de venta.- Onboarding de los nuevos clientes a la plataforma y producto.- Análisis de datos de usabilidad, métricas de uso del producto.- Identificación y...

  • Customer Experience Specialist

    hace 3 semanas

    Ciudad de México S&P Global A tiempo completo

    **Customer Experience Specialist**:- Mexico City, Mexico; Virtual, Mexico; Virtual, India- Product Management & Development Group- **Job Description**:**About The Role**:**Grade Level (for internal use)**:10**Customer Experience Specialist**The Customer Experience Specialist is a crucial new role within the global Customer Success team at S&P Global...

  • Dir Customer Success

    hace 4 días

    Ciudad de México Zebra Technologies A tiempo completo

    **Remote Work: Hybrid** **Overview**: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...

  • Customer Experience

    hace 2 semanas

    Ciudad de México, Ciudad de México American Express A tiempo completo

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Customer Experience

    hace 2 semanas

    Ciudad de México, Ciudad de México American Express A tiempo completo

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Customer Experience Analyst

    hace 6 días

    Ciudad de México Thomson Reuters A tiempo completo

    **Customer Experience Analyst**:Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you.Join our team and be responsible for taking care of the end-to-end customer experience, helping to spread this customer-focused culture within the company,...

  • Customer Experience Analyst

    hace 6 días

    Ciudad de México Thomson Reuters A tiempo completo

    **Customer Experience Analyst**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you. Join our team and be responsible for taking care of the end-to-end customer experience, helping to spread this customer-focused culture within the...

  • Customer Success Specialist

    hace 2 semanas

    Ciudad de México Customer Intelligence Inc. A tiempo completo

    ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...

  • Customer Success Specialist

    hace 2 semanas

    Ciudad de México Customer Intelligence Inc. A tiempo completo

    ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...

  • Customer Experience Manager, Senior

    hace 2 semanas

    Ciudad de México Infor A tiempo completo

    General information- Country- Mexico- City- Mexico City- Department- Customer Relations- Job ID- 37177- Description & Requirements- The Customer Experience Manager (CEM), Senior will build, develop, and mature multi-level customer relationships to foster partnerships with all levels of the customer organization including executive and C-Level to ensure...