UX Service Designer, Digital Transformation

Company Description- Work smart, have fun and make an impact_**Our purpose is to guide all companies toward a sustainable world.**EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.**Job Description**:Our products support our mission in a growing number of ways including delivering reliable, globally recognised sustainability ratings and insights, enabling all companies to reduce risk, drive improvement and accelerate positive impact on our planet and society.We are looking for a user-experience (UX) focused service designer able to understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes. The UX Service Designer will also be expected to design the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing. You’ll work closely with product engineering colleagues on user story development and solution design. You’ll bring a holistic view by researching externally for design inspiration and best practices while incorporating internal constraints such as business and technology policy, compliance, and standards to reduce risk.**Responsibilities**- Collaborating with technology, product, and business teams to uncover customer and business needs and translating them into intuitive and engaging digital experience designs that lead to desired mission outcomes.- Facilitating discovery sprints and workshops to support early-stage product definition by uncovering customer pain points and opportunities.- Facilitating collaboration and communication between technology and business stakeholders through discovery, design, and product development sprints.- Adapting industry best practices and creating new service design and business analysis tools, methods, and standards. Promote adoption across cross-functional teams.- Creating effective visual storytelling artifacts of business and technology concepts to promote decision-making and product design.- Partner with clients to develop a strategic plan to implement their technology vision. Audit existing and blueprint new digital experiences, identifying opportunities and solutions for improvement and experimentation.- Creating process and user flows, journey maps and interaction models, and service blueprints, resulting in low to high fidelity prototypes, artifacts, and tools.**Qualifications**:**Education**:Bachelor's degree in related field required or equivalent experience.**Skills & Abilities**:- Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, Mural, Miro, LucidChart, Figma, Jira, Confluence etc and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.- Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.- Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.- Be open to receiving feedback and constructive criticism.- Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.- A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.- Ability to iterate designs and solutions efficiently and intelligently.- Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.- A clear understanding of the importance of user-centered design and design thinking.Additional Information- Beginning: As soon as possible- Location: Remote in Mexico City