Director of Sales

**About Us**:Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries.We are a fully remote company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.**About the role**:**RESPONSIBILITIES**:- Develop and execute a sales strategy to meet or exceed revenue targets- Build and maintain relationships with key hospital & clinic partners- Lead and manage the global sales team, including hiring, training, and performance management- Collaborate with other departments to ensure alignment with overall company goals Monitor and analyze sales performance data to identify areas for improvement and implement solutions- Build and maintain a sales pipeline, and manage the sales process from lead generation to closing deals- Develop and maintain sales collateral, including presentations, proposals, and contracts- Set and Monitor Sales Goals - Presents weekly, monthly, and/or quarterly sales goals for the sales team. Monitor actual sales and sales leads, keep track of sales and generate reports that cover sales forecasting, goals, and results.- Access Sales Practices to Create Improvement - Measure, audit, and monitor the performance of the sales team via a strong QA team/process and determine if existing practices and processes are generating adequate sales. Suggest/Coach improvements to sales processes as needed, implement improvements and monitor the impact of these changes over a determined period of time.- Lead by example and make make outbound sales calls (cold calls) through phone/WhatsApp for warm, cold leads from 1,3,6,12 months prior to convert into appointments- Demonstrate how to make outbound sales calls (VIP calls) through phone/WhatsApp to remind patients of their pending appointments (1 week, 3 days, the day before appointment date)- Make outbound sales calls (VIP calls) through phone/WhatsApp to follow-up with who attended their appointments to see how they are doing and book follow-up appointments (1 week, 3 days, the day after appointment date)- Meet and beat daily, weekly and monthly sales targets- Monitor, coach & incentivize accurately documenting, tagging, creating follow-up tasks for every interaction with prospects and patients into a CRM tool- Ensure follow-up with tasks are completed by meeting/beating established SLAs- Ensure sales agents work within the agreed shift schedule- Lead weekly 1-on-1s, team meetings, all hands meetings, training and coaching sessions as required.- Drive a “lean startup” style environment of constant experimentation and learning.- Stay up-to-date with industry trends and competitive landscape, and adjust sales strategy accordingly- Help build the world’s largest global medical and dental online agency.**ADDITIONAL DUTIES AS REQUIRED**- Attend investor & board meetings- Preventing unsound or unethical business practices.- Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.- Support the achievement of the Medical Departures Inc.’s sales and revenues objectives- Creating sales department budgets.- Ability to work responsibly and productively from a remote home-office environment- Proactive, sense of responsibility, friendly, and can work independently- Quick and resourceful, flexible, accurate, and strong analytical skills with an eye for detail- Great face-to-face and telephone communication skills- Positive attitude- Willing to do whatever it takes to deliver extraordinary results- Help build the world’s largest global medical marketplace**JOB REQUIREMENTS**:- 8+ years of experience in sales, with at least 3 years in a leadership role- 2+ years Cold calling experience (Outbound call is must)- Proven experience being in the ‘top tier’ of sales performance at your previous employers- Proven track record of achieving sales targets and driving revenue growth- Excellent communication, negotiation, and interpersonal skills- Strong leadership and team management skills- Ability to build and maintain relationships with team members, leadership & hospital & clinic partners- Experience in B2C & B2B sales, preferably in the medical/dental e-Commerce industry- Ability to travel as needed to attend conferences and meet with partners- Fluent in English (verbal and written) *need-2-have*- Fluent in Spanish (verbal and written) *nice-2-have*- Extensive technical experience with: MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad, CallTrackingMetrics, Tollfreeforwarding), chat (LiveChat, Olark)- Experience