Client Support Onboarding Specialist Uk Tech Co. ..

hace 3 semanas

Guadalajara, México Prometeo Talent A tiempo completo

**About Us**:**Prometeo Talent** is a leading HR agency known for excellence in talent acquisition services. With a proven track record, we collaborate with diverse companies to propel them toward strategic goals.**Prometeo Talent** is currently engaged in a strategic collaboration with a** UK-based company** that is embarking on a new chapter in **Mexico**. As part of this exciting partnership, we are actively seeking a dynamic and skilled.**What are we hiring for?** ATG has built a great team and we want to add to that team by bringing on a Client Provisioning & Onboarding Specialist.The role be based in Mexico and will work in a hybrid setting with 3 days in the office.**What will you be doing?**- Lead onboarding and provisioning of ATGs SaaS product line- Own professional services and onboarding of key accounts, including ongoing Front End, client facing customization projects- Coordinate internal and external resources, ensuring that projects remain within scope, schedule, and budget- Liaise with managers and clients to define project requirements, scope, and objectives that align with organizational goals- Manage ongoing support for ATG’s SaaS products including:- On-line and offline user facing guidance- Problem resolution and escalation- Liaise with engineers and product managers on potential bugs and tech failures**What will you bring to the team?**- Proven experience working with Global Teams & Stakeholders within varying time zones- Proven experience organizing and planning skills within Service Management & Project Management toolset- Strong relationship management skills with internal and external teams and stakeholders- Able to take direction from multiple sources, ask questions, raise risk, in a timely manner- Proven ability to work well in fast pace, and continuously improving/changing environment- Experience working independently with moderate guidance in team settings- Ability to learn onboarding/provisioning (from sales to delivery) process flows and best practices with drive for continuous improvement- Ability to learn ongoing support (from sales to delivery) process flows and best practices with drive for continuous improvement- Strong communication skills specifically focused on client support and engagement**What you need for success**:- 3+ years of proven professional technology services experience, preferably within the auction house industry within a professional services/SaaS environment**What do we offer?****Benefits**:- **Christmas Bonus**: 20 days' pay.- **Additional holidays**: 15+ days of paid holiday.- **Private Medical coverage, Life insurance**.- **Anual 10% bonus based on performance**:- **Saving Fund, Food and Grocery Vouchers**.

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