Service Now QA Analyst

hace 4 semanas

Saltillo, México Tech Mahindra A tiempo completo

**In this role, you will**:- Develop, maintain, and execute quality test plans, and test cases for various testing activities. (unit, functional, integration, system, regression and performance testing)- Responsible for the execution of quality testing activities to support ServiceNow projects, enhancements, and defects with close interaction of the ServiceNow platform team.- Manage the defect's identified during testing interacting with the ServiceNow platform team on the validation of the fixes made.- Provide quality testing effort estimates to project managers, and scrum masters.- Interface with customers in providing guidance during user acceptance testing, including test case execution and documentation.- Working closely with the product & integration owners in building a ServiceNow platform quality regression test plan and regression test cases for the products and integrations which can be used during the annual platform upgrade and other development efforts.- Assist the ServiceNow platform team with the creation of Agile story's based off requirements received.- Provide feedback to Technical Analyst(s) on artifacts created during the requirements & analysis phase.- Assist with defining and refining the quality assurance standards and quality assurance best practices.- Drive forward ServiceNow test automation adoption and strategies.**Qualifications**- 4+ years of relevant experience or equivalent combination of education and work experience.- Experience performing quality assurance responsibilities in support of ServiceNow.- Understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas.- Strong understanding and use of IT quality methodologies & testing techniques (e.g. unit, integration, system, automated, performance). Their benefits & ability to utilize them to assure a high level of quality.- Experience creating and executing detailed quality test plans and test cases based off requirements and stories.- Experience working in an Agile development environment.- Strong analytical & problem-solving skills with excellent verbal and written communication skills.- Experience with vendor partnerships and building cross functional team relationships.- Experience using JIRA is a plus.- Experience in building automated testing within ServiceNow (Automated Test Framework) is a plus.- ITIL Foundations Certification is a plus.

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