IT Support
hace 1 semana
**Vacante para la empresa AMS en Zona Centro -Miguel Hidalgo, Ciudad de México**:**What's for you?**- A company with a strong brand and results to match.- Opportunity to interact with different areas of Marsh and career growth.- Employee resource groups that provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and the client organisation.- Benefits package and benefits above and beyond those provided by law.**What is in it for you?**- A competitive salary- Employee friendly policies- Health care and insurance for you and your dependants- Healthy Work life balance- A great working environment- Flexible benefits packages to suit your needs and lifestyle**We will count on you for the following responsibilities**:- Provide continuous and consistent management reporting on the status of issues, actions, and resolutions- Manage severity 1 incident calls and report to appropriate management and teams- Maintain patching compliance to avoid risks of system outages or compromised data- Communicate ideas and information effectively via oral and written communication to globally diverse audiences- Assist with operational and infrastructure related projects for related to server, network and cyber initiatives- Monitor assigned incident queues and change queues in ITSM system,- Monitor ticketing queues for regular turnover up-dates on a daily basis- Review incidents, changes and requests for updating and escalation- Adapt and adjust to changing priorities both independently and in a team- Monitor strict compliance in accordance with MMC Technical standards, policies and procedures- Provide escalation of severity 1 issues to management timely and appropriately**You need to have**:- Associates's degree in computer or network science or related field from an accredited college/university or equivalent combination of education, training, and experience- 2-5+ years hands on experience in a technical infrastructure operations/data center environment- Network support - Cisco, PaloAlto, Aruba, F5 etc- Server OS support - Windows, Linux, Container Support- Data Circuit Vendor Support- Application and Load-balancer support- Firewall rule support, troubleshooting, adds, and removals (PaloAlto Support a +)- Knowledge of backup technologies- Experience with Change Control Ticketing (ServiceNow experience a +)- Experience with Incident Reporting and Ticketing (ServiceNow experience a +)**What makes you stand out?**- Understanding varied and diverse platforms and technologies Server, Network, and Cyber Security- Remote access experience working in a fast-paced data center environment- Ability to understand Network down impact and manage all issues to resolution- Ability to understand Cyber Operations impact and manage all issues to resolution- Understand and follow established processes and procedures- Ability to manage/run conference calls on technical severity issue with varying levels of personnel- Understanding of incident management and escalation process- Strong process and service delivery principles- Environment Overview:- Cisco, F5,- PaloAlto- NetBackup- ServiceNow- BigPanda- Datadog- BigFix- xMatters- UNIX/Linux- Windows- AS/400**Nível de educación deseada**:Superior - titulado**Nível de experiência deseada**:Nível Medio**Función departamental**:Tecnología / Internet**Industria**:Seguros / Aseguradora**Habilidades**:- Atencion a cliente- Call Center- Tecnologias Informacion
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IT Support Specialist
hace 1 semana
Miguel Hidalgo, Ciudad de México Hanwha Vision A tiempo completoIT Support SpecialistLocation:Mexico City, Mexico (Polanco)Scope:Mexico and Latin AmericaWho we areAtHanwha Vision, we are a global leader in innovative video surveillance and security solutions. Our mission is to deliver intelligent technologies that enable safer, smarter environments for businesses and communities worldwide.With presence across the...
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IT Support
hace 2 semanas
Miguel Hidalgo, México AMS A tiempo completo**Vacante para la empresa AMS en Zona Centro -Miguel Hidalgo, Ciudad de México**: **What's for you?** - A company with a strong brand and results to match. - Opportunity to interact with different areas of Marsh and career growth. - Employee resource groups that provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with...
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IT Customer Support Specialist
hace 3 semanas
Miguel Hidalgo, México Dif Tech A tiempo completoDifferent Technologies LLC is a digital financial services and technology company that aims to become the primary financial relationship of Mexican consumers and to reward their financial life through inclusion, simplicity, convenience, trust, and security.Our company was founded by executives that built some of the most innovative and successful digital...
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IT Senior Support Center Agent
hace 3 semanas
Miguel Hidalgo, México Carter's A tiempo completoQUESTIONNAIRE-6-9fa8b1dc583c e 6901**Serving the needs of all families with young children, **Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core...
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IT Support Engineer
hace 1 semana
Miguel Hidalgo, México TCL A tiempo completo**Empresa Global de la industria de Telecomunicaciones se encuentra buscando**:IT Support Analyst****Actividades**:Asistir al área de IT con las siguientes funciones:*Manejo del sistema de tickets interno para la asistencia del personal a nível LATAM*Asistencia remota para la configuración de equipos, impresoras, usuarios, etc.*Preparar o reasignar...
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IT Support Engineer
hace 1 semana
Miguel Hidalgo, México TCL A tiempo completo**Empresa Global de la industria de Telecomunicaciones se encuentra buscando**:IT Support Analyst** **Actividades**: Asistir al área de IT con las siguientes funciones: *Manejo del sistema de tickets interno para la asistencia del personal a nível LATAM *Asistencia remota para la configuración de equipos, impresoras, usuarios, etc. *Preparar o...
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Retail IT Support Center
hace 3 semanas
Miguel Hidalgo, México Carter's A tiempo completoQUESTIONNAIRE-6-9fa8b1dc583c e 6901**Serving the needs of all families with young children, **Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core...
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IT Support Specialist
hace 2 semanas
San Miguel, México Auria Solutions A tiempo completo**Description**Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs...
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IT Support Jr
hace 1 semana
Miguel Hidalgo, México Hogarth A tiempo completoHogarth Mexico está en búsqueda de talento para cubrir el puesto de:**IT SUPPORT JR.****Actividades**:- Asistir a los usuarios finales en la solución de problemas generales, conectividad y configuración de computadoras con sistema operativo Mac -90%- y Windows -10%.- Apoye a los usuarios con aplicaciones de software como Adobe Creative Cloud, O365 para...
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IT Support Center Agent
hace 2 semanas
Miguel Hidalgo, México Carter's A tiempo completoQUESTIONNAIRE-6-9fa8b1dc583c e 6901**Serving the needs of all families with young children, **Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core...
