Front Desk Receptionist

CASA ALONDRA/ DIEGO RESTAURANTEM O R E L I A**FRONT DESK ASSOCIATE (FDA)**The main job of a FDA at Casa Alondra Hotel Boutique & Restaurant Diego is to make sure guests have a great experience. This involves welcoming guests, helping with check-ins and check-outs, managing reservations, and addressing any questions or concerns guests may have. The front desk agent is the first person guests meet, and they work to create a friendly atmosphere and provide excellent service throughout the guests' stay.Greeting / Check-In- Welcome guests warmly and ensure a friendly check-in process- Efficiently verify reservations and accurately input guest information.- Provide information about hotel amenities, services.- During evening shifts, welcome restaurant clients and manage waiting lists. Offer alternatives to ensure a smooth experience, and proactively communicate wait times and available options.Check-Out:- Manage the check-out process, settle bills, and ensure guest satisfaction during departure. -Handle any additional requests or services guests may require during check-out.Guest Services:- Address guest inquiries with professionalism and a customer-centric approach.- Offer assistance and information to enhance the guest experience.- Address inquiries, take messages, and provide necessary information.Cash Handling:- Manage cash transactions and payments accurately.- Process payments, provide receipts, and ensure financial transactions are handled securely. Problem Solving:- Handle unexpected situations, such as last-minute reservations or VIP requests, with efficiency and grace. -Address guest concerns or issues with a proactive and positive approach.- Collaborate with other staff members to find timely solutions.Handling Complaints:- Address guest concerns and complaints professionally and empathetically.- Strive to resolve issues promptly and satisfactorily to ensure guest satisfaction.Professional Appearance:- Maintain a polished and professional appearance that aligns with Casa Alondra's brand and standards.Tipo de puesto: Tiempo completoSueldo: $9,500.00 - $10,000.00 al mesBeneficios:- Uniformes gratuitosTipo de jornada:- Incluye fines de semana- Rotativo- Todos los fines de semana- Turno de 8 horasPregunta(s) de postulación:- What experiences make you a good fit for this role?- What are your career plans in the next 2-5 years?- What is your current or latest employment?Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencialFecha límite para postularse: 04/12/2024Fecha de inicio prevista: 02/12/2024