Sr Support Engineer
hace 4 semanas
Job Profile - Sr Support EngineerOverviewThe Senior Support Engineer will support our SaaS customers to provide Solution/Product support on Work Force Management.What you'll do:- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY WFM Solution WGS Team- Provide advice to BY partners and customers regarding industry best practices and process methodology- Document learnings and create knowledge articles for repeated cases- Bring in new ideas for automation, re-use and service improvements- Understand the SaaS offering, features and functionality deployed for a given customer.- Work closely with the BY Solution Experts for complex issue resolution including Product Development- Continuous learning on latest BY Retail and WFM Solutions.What we are looking for:- Industry experience:_- 5+ years of Retail Workforce Management experience- 5+ years of experience in the Software/SaaS industry- Technical experience with BY products preferred specifically, WFM- Experience with customer/client support in Supply Chain software- Technical Skills:_- Expert in Database programming/Data Modeling using Oracle SQL and MS SQL- Strong knowledge of middleware (i.e. Weblogic, TomCat)- Proficiency in Java / J2EE concepts - JDBC, C++- Cloud (Azure preferred), Log analysis and networking tools- Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)- Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl etc.- Soft Skills:_- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting- Ability to work calmly under pressure and meet deadlines- Proven background to have managed multiple stakeholders in a global environment- Must have strong multi-tasking skills- Must be self-motivated and quick learner - New technologies, platforms, integrations- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations- Demonstrates initiative and is inquisitive- Succeeds in a fast-paced environment- Demonstrates the ability to work independently without losing team synergy- Demonstrates customer service ethics and core values- Education:_- Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master’s degree preferred.- LI-AD1Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:Core ValuesDiversity, Inclusion, Value & Equity (DIVE)is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inauguralDiversity Reportwhich outlines our commitment to change, and ourvideocelebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Sr Support Engineer 1
hace 3 días
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Sr Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Mexico, Monterrey (Remote) Overview The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India. Scope The Senior Support Engineer will serve as a...
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Sr Support Engineer 1
hace 1 día
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Sr Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Mexico, Monterrey (Remote)OverviewThe team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India.ScopeThe Senior Support Engineer will serve as a trusted...
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Sr Support Engineer 1
hace 7 días
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title:- Sr Support Engineer 1 (Cloud Applications/ Transportation Manager/SaaS)Overview:- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”- Blue Yonder’s Sr Support Engineer will be responsible to work with global functional & technical teams under various customer...
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Sr Support Engineer 2
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title:- Sr Support Engineer 2 (Cloud Applications/ Transportation Manager/SaaS)Overview:- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”- Blue Yonder’s Sr Support Engineer will be responsible to work with global functional & technical teams under various customer...
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Desktop Support Engineer
hace 2 semanas
Monterrey, México Advance Global IT Support A tiempo completowe need engineers on this location, Skills - DSS, freelance technician required, On demand (Dispatch support) Desktop support engineers for Monterey Mexico. Dispatch on site on demand support Ticket based support. L1/L2 DSS or Network Support **Job Type**: Part-time Part-time hours: 20 per week **Salary**: $430.00 - $435.00 per hour Ability to...
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Sr Support Engineer I
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Job Profile: Sr Support Engineer IOverview:The Senior Support Engineer I will support our SaaS customers to provide Solution/Product support on Work Force Management.What you'll do:- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases- Maintain positive customer relationships by...
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Sr. Support Engineer I
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoTitle: Sr Support Engineer IScope:The Senior Support Engineer I is a customer-focused role responsible for providing technical and functional support and ensuring a high level of customer satisfaction through exceptional service delivery. The role involves working collaboratively with customers, team members, and partners to enhance solution stability and...
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Sr Support Engineer Ii
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoJob Profile - Sr Support Engineer IIThe Senior Support Engineer 2 will support our SaaS customers to provide Solution/Product support on Work Force Management.What you'll do:- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases- Maintain positive customer relationships by resolving conflicts...
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Sr Support Engineer 1
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoJob Profile - Sr Support Engineer 1OverviewThis role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.What you'll do:- Provide functional and/or technical support during customer upgrades,...
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Sr. DevOps Engineer
hace 1 semana
Monterrey, México Techunting A tiempo completoIn this role as Sr . DevOps Engineer , you will be working in Global Business Services, where we improve and transform our internal technology infrastructure, including IT operations, workplace technologies, cybersecurity, IT architecture, engineering services, and network and enterprise systems. About the role The DevOps Engineer is a senior technical...
