Premier Customer Care Representative Senior
hace 4 semanas
Provide specialized, enhanced, pro-active service to top accounts. Analyze and resolve ongoing service problems for top accounts._x000D_ _x000D_ Serve as direct contact for top accounts and provide priority assistance for their requests. Respond to customer requests in a timely and efficient manner. Demonstrates independent decision-making abilities to provide quality customer satisfaction to the mutual satisfaction of the customer and FedEx. Communicates corporate guidelines to customers in response to their service concerns. Analyze ongoing trends/problems which affect customer satisfaction and provide feedback for improvement opportunities. Prepare internal and external reports as needed. Provide immediate notification to top accounts when their shipments experience delays or problems. Continuously communication until problem is resolved. Accept calls, assume ownership and ensure follow through for customers seeking assistance from upper management. Within established authorities, determines and authorizes solutions to resolve customer issues. Interfaces with other FedEx (i.e., sales, marketing, ramp, station, etc.) to ensure expeditious resolutions and enhanced customer satisfaction. Advises sales and operations, of geo-political or operational situations which may impact service. Assists customer in preparing all paperwork required for shipments. Communicates documentation requirements for customs clearance. Utilizes onecall specific software programs to access and maintain historical customer data to provide personalized customer services. Maintains complete customer records/profiles for top accounts in order to anticipate their shipping needs and advise them of updates/changes in service and initiates follow-up calls to ensure continued use of FedEx products and services. Interact with Sales Managers to identify needs of top accounts. Assist Global Accounts and International Executive Services with questions/problems through help desk group E-mail.Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities SiteFedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:2020 Fortune’s World Most Admired Companies (14th)2019 Fortune’s Best Places to Work (15th)2019 Forbes’s One of the “Best Employers for Diversity”2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
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Premier Customer Care Representative Senior
hace 1 semana
Tlahuac, México FedEx Express LAC A tiempo completoCustomer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...
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Premier Customer Care Representative Senior
hace 1 semana
Tlahuac, México FedEx Express LAC A tiempo completoCustomer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...
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Representative Customer Care
hace 3 semanas
Tlahuac, México Boston Scientific Corporation A tiempo completo**Representative Customer Care**:- Remote Eligible: Field Based- Onsite Location(s): Benito Juárez, DF, MX**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...
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Customer Care Representative
hace 7 días
Tlahuac, México Percepta International A tiempo completoCustomer Care Representative - chat MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction...
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Customer Care Representative
hace 7 días
Tlahuac, México Percepta International A tiempo completoCustomer Care Representative - chatMX-DF-Mexico DF**Description**:At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of...
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Customer Care
hace 2 semanas
Tlahuac, México CSG A tiempo completo**IMPORTANTE EMPRESA****SOLICITA****CUSTOMER CARE****Requisitos**:- Escolaridad: Licenciatura Terminada**Experiência: Mínima de 2 en atencion a clientes, cotizaciones y facturacion****Idioma**:Ingles / Intermedio - Avanzado**Conocimiento**:- Manejo de algun ERP ( Deseable Sales Force )- Importaciones y comercio exterior**Actividades**:- Atención a...
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Customer Care
hace 2 semanas
Tlahuac, México CSG A tiempo completo**IMPORTANTE EMPRESA** **SOLICITA** **CUSTOMER CARE** **Requisitos**: - Escolaridad: Licenciatura Terminada **Experiência: Mínima de 2 en atencion a clientes, cotizaciones y facturacion** **Idioma**:Ingles / Intermedio - Avanzado **Conocimiento**: - Manejo de algun ERP ( Deseable Sales Force ) - Importaciones y comercio...
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Customer Service Representative
hace 2 semanas
Tlahuac, México Soorcing A tiempo completoAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where multitasking and critical thinking are key? If so, we're looking for a skilled Customer Service Representative with a strong background in customer care, order management, and account support to join our dynamic team.**Key...
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Customer Service Representative
hace 2 semanas
Tlahuac, México Soorcing A tiempo completoAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where multitasking and critical thinking are key? If so, we're looking for a skilled Customer Service Representative with a strong background in customer care, order management, and account support to join our dynamic team. **Key...
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Call Center Representative
hace 1 semana
Tlahuac, México Marriott International - Customer Engagement Center A tiempo completoMarriott Customer Engagement Center. Mexico City. As a Call Center Representative, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program. **Minimum criteria for the Call Center Representative**: 100%...
