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Customer Support

hace 2 horas


Colonia Polanco, México Pulppo A tiempo completo

Pulppo es una empresa de **tecnología inmobiliaria (PropTech)** que trabaja con inmobiliarias y brokers en México, ayudándolos a mejorar su operación mediante plataformas digitales y soporte al cliente.Estamos buscando **Customer Support / Atención al Cliente / Soporte Técnico**, para brindar atención a usuarios a través de canales digitales y dar seguimiento a solicitudes e incidencias.**Funciones principales**- Atención al cliente vía chat y canales digitales.- Soporte técnico y operativo a usuarios.- Seguimiento y resolución de tickets.- Apoyo a clientes en el uso de plataformas digitales.- Registro y documentación de incidencias.- Escalamiento de casos cuando sea necesario.- Comunicación clara y seguimiento continuo al cliente.**Requisitos**- Experiência en **atención al cliente, customer service, soporte técnico o call center**.- Buena comunicación escrita.- Orientación al servicio y resolución de problemas.- Organización y seguimiento de casos.- Manejo básico de herramientas digitales.- Deseable experiência en **soporte en línea, mesa de ayuda o help desk**.- No es necesario tener experiência avanzada en tecnología, brindamos capacitación._**Sueldo y prestaciones**- **Sueldo base: $14,000 brutos mensuales**- **30 días de aguinaldo**- **15 días hábiles de vacaciones**- Prima vacacional conforme a la ley- **Seguro de gastos médicos mayores y menores** (a partir del 3er mes)- **Membresía a gimnasio** (a partir del 3er mes)- Contrato formal y estabilidad laboral**¿Por qué esta vacante?**- Trabajo estable en empresa de tecnología.- Experiência en atención al cliente y soporte.- Capacitación constante.- Buen ambiente laboral.- Posibilidad de crecimiento.**Postúlate ahora** si buscas un empleo en atención al cliente, soporte técnico o customer service con prestaciones superiores y crecimiento profesional.Tipo de puesto: Tiempo completoSueldo: A partir de $14,000.00 al mesBeneficios:- Seguro de gastos médicos- Servicio de gimnasioLugar de trabajo: Empleo presencial