IT Help Desk
hace 4 semanas
**Job description**IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution.1+ years of experience working for a Managed Service Provider, MSP or remotely supporting multiple external clients required**Job Profile**- Support Windows and MAC desktop and laptop computers- General access and connectivity issues- Basic administration of user accounts and groups- Take ownership of trouble tickets, working and tracking issues to resolution- Record detailed information into Service Desk ticketing system- Support for mobile devices such as iPhones and Android phones- Occasionally act as a liaison between Partners/Clients and NOC team in India- 2 plus years of experience in a Service or Help Desk Desk/Inbound Support Center environment- Windows and Apple operating systems- Proficient in Active Directory- Knowledge of network basics- Knowledge of VPN basics- Excellent communication, written and verbal are vital- Excellent customer service skills are vital- College or Technical Institute degree in Information Technology or other related discipline required.- CompTIA Network+/Security+/A+, or MS365 role-based certifications an asset- Customer service, especially with inbound phone contact**About Flexis**Flexis is a global provider of outsourced Service Desk, NOC and SOC Solutions to clients in US and Canada. Our State-of-the-Art Network Operations Center is staffed 24/7/365 by technology experts who proactively monitor, troubleshoot and remediate problems on managed devices.Flexis also provides a turn-key, 24x7 SOC as a Service including the technology and security expertise necessary to secure your IT environment. Our managed security service combines people, intelligence, analysis and technology to provide you with end-to-end security monitoring, threat detection, and incident response.Pay: $9,863.10 - $24,097.38 per month**Experience**:- IT Help Desk: 2 years (required)- Office 365: 1 year (required)**Language**:- English Fluently (required)Work Location: In person
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