OTC Cash Specialist

**Job Details****What will you do?**- With a strong analytical approach, support the business by understanding customer disputes, assist with the research of cases to resolve billing and commercial customer service issues on accounts, and support actions to prevent delinquent payment.- Achieving monthly cash targets & KPI’s as published on your Goals and Objectives annually- Identify process improvements and conduct root cause analysis/problem solving to create long term, sustainable changes that mitigate future issues/disputes.- Review, manage and conduct reviews of outstanding accounts receivable (Internal AR meetings)- Review, manage and mitigate credit service hold accounts through dispute resolution and collections activities- Analyze aging debt reports and initiate calls to, as well as receive calls from customers for bad debt recovery and mitigation- Responsible to receive inbound and make outbound calls to connect with JCI customers as needed/requested by management- **Maintain communication logs **and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices through the collections software- Account reconciliation - follow up with sales team and review open points and request customer master team to update system as required- Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off's- Initiate Dunning Letters and/Or Legal Proceedings for uncollected receivables- To ensure compliance to applicable policies, guidelines, and regulations**How will you do it?**- **Calling customers asking the reason of payment delay and requesting them to pay**:- **Keeping a clear log of customers’ feedback when interacting with them in the used Collection Tool**:- Ensure performance measures are met or exceeded- Ensure the agreed procedures are kept up to date, documented, and adhered to within the team- Reconciling the relevant accounts to maintain the overall health of the accounts- Coordinate with the Sales and other stakeholders to obtain necessary information for the past dues- Review aged Past Dues / Unapplied Receipts and propose to write off / write back (as per approvals)- Follow up with Logistic team for dispatch status and cheque on collection status- Fortnightly discussion on Internal AR Meeting- Coordinate month-end closing process within given timelines- Achieve Cash Collections and Past Due targets on a monthly basis**What we look for?**- Graduate / Postgraduate / Master’s Degree in any stream- Advanced English and French skills- Proficient in both verbal and written business communications- 9-10 Years of experience required in the North America Business to Business Collections process- Experience in North American process transition would be preferred- Systems knowledge in ERPs **( **Baan, Oracle & SAP **) **will be preferred- Proficiency in Collections Tools like **Get paid, Contact Tool, and High Radius **will be preferred- Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines- Ability to perform moderately complex account reconciliation preferred- Experience pulling and analyzing data from ERP and other systems- Demonstrated knowledge and experience in reconciling accounts along with the demonstrated capability of presenting outcomes to customers- Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including- Ability to utilize basic formulas- Utilize Pivot Tables and V-Lookups- Preferable working experience within a shared services environment supporting North America region