Service Desk Analyst
hace 3 semanas
Proveedor mundial de repuestos para automóviles, se encuentra en busqueda del siguiente perfil:SERVICE DESKFUNCIONESDara soporte de primer nível a usuarios de America y Europa en un ambiente bilingüe (ingles y español).Ejecutar de manera experta el proceso de gestión de incidentes y solicitudes de servicio.Atender los canales de servicio (teléfono, chat, cola de solicitudes) de acuerdo a los protocolos establecidos.Asegurar que los incidentes se resuelvan lo antes posible de acuerdo a las prioridades.Asegurar que las solicitudes de servicio se atiendan lo antes posible.Dar soporte de nível 1 a 1.5 a usuarios relacionados a los servicios de TI.Ser un canal de comunicación y enlace entre las áreas de TI.Dar soporte a los procesos de gestión de cambios y problemas.Documentar y popular la base de conocimientos.EXPERIENCIA DE 3 AÑOS CON LAS SIGUIENTES HERRAMIENTASSoporte bilingue remoto via telefónica o herramientas de colaboracion (Skype, Teams),soporte de 2do níveluso de active directorysoporte técnico a PC, LAPTOP E IMPRESORAS.OFRECEMOSContratacion inmediataSueldo $25,000 mensuales libresPresatciones de leyHorario rotativo al mesIndispensable contar con el idioma ingles avanzado (se hara entrevista)Vivir unicamente en MonterreyTipo de puesto: Tiempo completoSalario: $25,000.00 al mesHorario:- De guardia- Turno de 10 horasEducación:- Licenciatura terminada (Deseable)Experiência:- service desk: 3 años (Obligatorio)- Active Directory: 3 años (Obligatorio)- soporte tecnico bilingue: 3 años (Obligatorio)Idioma:- ingles avanzado (Obligatorio)
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Service Desk Analyst
hace 2 días
Monterrey, México DYOPATH A tiempo completoPosition: Service Desk Analyst - Work Location: Monterrey, N.L._ Shift: Job Summary: About Us: DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes...
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Service Desk Analyst
hace 8 horas
Monterrey, México DYOPATH A tiempo completoPosition: Service Desk Analyst- Work Location: Monterrey, N.L._Shift:Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes...
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Service Desk Analyst
hace 7 días
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Analyst- Work Location: Monterrey, N.L - ONSITE_- Status: Full-time with Benefits_- Shift: 4:00AM to 1:00PM_- Salary: 15K - 16K MXN monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations...
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Service Desk Analyst
hace 5 días
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Analyst- Work Location: Monterrey, N.L._- Status: Full-time with Benefits_- Shift: Weekends AM + 3 days per week_- Hours per Week: 42.5_- Salary: $17,000 monthly_- Require: _- Bilingual - English/Spanish_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT...
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Service Desk Analyst
hace 2 semanas
Monterrey, México Dyopath A tiempo completoTitle: Service Desk Analyst - Level 2- Work Location: Monterrey, N.L - ONSITE_- Status: Full-time with Benefits_- Shift: 4:00AM to 1:00PM_- Salary: 15K - 19K MXN monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower...
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Service Desk Analyst
hace 1 semana
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Analyst- Work Location: Monterrey, N.L - ONSITE_- Status: Full-time with Benefits_- Shift: Within 4AM to 9PM - Weekends between 9AM to 7PM - shift to be determined_- Hours per Week: 42.5_- Salary: 17K - 19K MXN monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH,...
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Service Desk Analyst
hace 2 semanas
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Analyst - Work Location: Monterrey, N.L._ - Status: Full-time with Benefits_ - Shift: Within 4AM to 9PM - Weekends between 9AM to 7PM - shift to be determined_ - Hours per Week: 42.5_ - Salary: 17K - 18K monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a...
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Service Desk Analyst
hace 2 semanas
Monterrey, México DYOPATH A tiempo completoPosition: Service Desk AnalystReports to: Hiring ManagerWork Location: Monterrey, N.L.- _Must be Bilingual_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values...
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Service Desk Analysts
hace 5 días
Monterrey, México Advanced Technology Services A tiempo completo**Service Desk Analyst** **Responsabilidades Principales**: - Proporciona asistencia técnica avanzada al cliente al atender llamadas entrantes utilizando las mejores prácticas basadas en ITIL - Realiza el diagnóstico, la investigación y la resolución de incidentes para cumplir con los requisitos del cliente de SLA. - Crea y cumple con las solicitudes...
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Service Desk Analyst
hace 2 semanas
Monterrey, México GM Financial A tiempo completoOverview:**Join our Team!**Our Service Desk Team provides first level support through taking calls, handling incidents and requests using ServiceNow, in this entry level role as a**Service Desk Agent** you will be responsible for supporting internal customers who are experiencing software or hardware related issues. We are looking for individuals with an...
