Senior Customer Success Manager
hace 1 mes
Allow us to introduce ourselves
Hello there We’re Appinio, the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions.
We started out in Hamburg back in 2014 but we’re now humbled to call the world our playground, with over 260 employees spread across 15 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets globally.
Want to be a part of the Appinio movement?
Your mission as a Senior Customer Success Manager - LATAM (m/f/d)
As a Senior Customer Success Manager - LATAM at Appinio, you will take ownership of our most strategic client in the FMCG sector while also managing a portfolio of additional high-value clients in LatAm. In this senior role, you’ll be responsible for driving long-term client success by strategically aligning our solutions with client business objectives and managing complex relationships at an executive level.
You’ll bring a deep understanding of both the FMCG and market research industries, combined with the ability to lead high-stakes client interactions and develop comprehensive account strategies that drive growth, retention, and value. Your leadership will not only ensure the success of individual accounts but will contribute significantly to the development and success of the LATAM region.
What you’ll be doing
- Strategic Leadership: Act as the senior point of contact for Key Account, developing and executing tailored strategies that align with their business goals and Appinio’s platform capabilities.
- Executive Stakeholder Management: Cultivate and maintain high-level relationships within Coca-Cola and other key clients, positioning yourself as a trusted advisor to C-level executives and senior stakeholders.
- Account Expansion: Identify strategic opportunities for expansion within Key Account, utilizing your deep understanding of their business needs to introduce new services and drive incremental revenue growth.
- Retention & Growth Focus: Own the retention, satisfaction, and growth metrics for your main Key Account and other accounts, ensuring long-term client engagement and renewal.
- Cross-Functional Influence: Collaborate with internal teams (Sales, Product, Operations, and Global Customer Success) to develop and implement strategic initiatives, acting as the voice of the customer to influence product roadmap and service delivery.
- Customer Health Monitoring: Proactively analyze client data, usage patterns, and satisfaction levels, taking early action to resolve potential issues and ensure consistent client success.
You will thrive in this role if
- You have approximately 10 years experience in Market Research managing and growing high-profile accounts in the LATAM region, specifically within the FMCG industry, with a history of success in senior-level roles.
- You have demonstrated ability to engage with and influence senior executives , particularly in high-stakes, complex environments.
- You have deep knowledge of the FMCG sector and market research industry , ensuring you can drive strategic conversations that deliver measurable value.
- You have a strong financial management and strategic thinking skills , with a proven track record of increasing account revenue through upselling and cross-selling.
- You have expertise in leveraging data to identify opportunities, mitigate risks, and drive decisions that enhance the customer experience.
- You are highly effective at working with internal teams to align customer feedback with product development and service improvements.
- You have experience in mentoring and guiding junior team members, fostering a culture of growth and success.
- You have a strong focus on meeting and exceeding key performance indicators (KPIs) such as retention, satisfaction, and growth.
- You have exceptional written and verbal communication skills in English and Spanish .
- You are ideally located in Colombia/Mexico . If in another LATAM country, with the ability to travel as required.
What’s in it for you?
- Flexibility Policy: Our flexibility policy means there is no hard cap on the number of vacation days you can take.
- All the hardware you need and your own MacBook.
This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm.
Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr-
Manager, Customer Success
hace 1 mes
distrito federal, México Gigamon A tiempo completoAt Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers eliminate security blind spots,...
-
Customer Success Manager
hace 1 mes
distrito federal, México Clarivate A tiempo completoWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk, and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...
-
Customer Success Manager
hace 3 semanas
distrito federal, México Clarivate A tiempo completoWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...
-
Customer Success Manager
hace 2 meses
distrito federal, México Morad Law Group A tiempo completoWhat’s the opportunity? We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. What will I be doing? Working with both our internal teams as well as clients. Provide “voice of customer feedback” to internal DLOCAL teams. Develop effective long-term key customer relationships....
-
Customer Success Manager
hace 2 meses
distrito federal, México Cerby Inc. A tiempo completoAt Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer Success Manager who can become a partner,...
-
Customer Success Manager
hace 1 mes
distrito federal, México Clarivate Analytics A tiempo completoWe are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...
-
Senior Enterprise Customer Success Manager
hace 2 meses
distrito federal, México Menlo Ventures A tiempo completoAs a Senior Customer Success Manager (CSM) with Signifyd, you’ll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers’ and company’s expected outcomes. We are looking for team members who are...
-
Senior Enterprise Customer Success Manager
hace 2 meses
distrito federal, México Menlo Ventures Management, L.P A tiempo completoAs a Senior Customer Success Manager (CSM) with Signifyd, you’ll be responsible for the success, net retention and expansion within the accounts in your portfolio. You will combine technology expertise, business acumen and passion for customer success to drive our customers’ and company’s expected outcomes. We are looking for team members who are...
-
Customer Success Manager
hace 2 meses
distrito federal, México Monograph A tiempo completoWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering...
-
Sr. Customer Success Manager
hace 4 semanas
distrito federal, México Gigamon A tiempo completoAt Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...
-
Customer Success Manager
hace 2 meses
distrito federal, México Salesforce, Inc. A tiempo completoThe Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s...
-
Customer Success Manager
hace 1 mes
distrito federal, México Ogury A tiempo completoOgury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies, and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data , which is meticulously collected and crafted from millions of...
-
Customer Success Manager
hace 4 semanas
distrito federal, México Qualtrics A tiempo completoAt Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...
-
Virtual Customer Success Manager
hace 4 semanas
distrito federal, México SAP SE A tiempo completoAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Retention/Customer Success Manager
hace 2 meses
distrito federal, México Thomson Reuters A tiempo completoRetention / Customer Success Manager Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! The Retention / Customer Success Manager leads a Client Management / Customer Success team accountable for nurturing and growing an...
-
Customer Success Manager
hace 2 meses
distrito federal, México Salesforce, Inc. A tiempo completoFor our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled guides, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of...
-
distrito federal, México Clevertap A tiempo completoAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the CleverTap customers on value realization, solution engineering, and product adoption with the customer's system, retaining and growing CleverTap business through effective customer success management. What will you do: Drive product adoption to help...
-
Customer Success Manager
hace 2 meses
distrito federal, México Teradata Group A tiempo completoOur Company At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The...
-
Customer Success Manager
hace 2 meses
distrito federal, México Salesforce, Inc. A tiempo completoCustomer Success Manager - Core/Data Cloud Remote Type: Office - Flexible Location: Mexico - Mexico City Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: JR243894 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Salesforce ...
-
Virtual Customer Success Manager
hace 2 meses
distrito federal, México SAP A tiempo completoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
