Team Lead

Are you passionate about the chance to bring your technical experience to drive our Engineering team using industry best practices in a world-class company? We are hiring 100+ Software Engineers with various experience levels for our Operations Center in Mexico City. We are expanding our global Operations Centers footprint by establishing a new Operations Center in Mexico City to serve the Americas (North America and LatAm) with roles representing product, technology, sales operations, inside sales, customer service and finance.**About the role**:In this opportunity as Team Lead - UNIX Support, you will:- Lead a global team of UNIX engineers providing 24x7 support- Manage the technical recovery of production service during major incidents- Act as Liaison between Platforms, Engineering, and Business Units- Deliver services to meet or exceed Service Level Agreements.- Evaluate and recommend process improvements. Monitor trends for automation opportunities.- Identified and developed lead engineers to handle initial escalations, manage projects and- drive incident resolution efforts.- Host weekly team meetings, daily queue review meetings and regular one-to-one- meetings with staff**About you**:You're a fit for the role Team Lead - UNIX Support if you have:- Bachelor's Degree or equivalent- Experience: 5+yrs of relevant experience- Extensive (5+ years L3) Linux systems administration experience- Leadership experience of a global UNIX Support team- Mandatory experience in multiple projects involving data center consolidation/migration/optimization/consolidation.- Coordination with hardware vendors for hardware related issues- Must have worked in an ITIL compliant environment, worked with change control, incident mitigation, knowledge and problem management processes- Analytical, organization skills and ability to handle multiple tasks under tight deadlines- Must be detail-oriented, have strong analytical and troubleshooting skills, strong communication and documentation skills.**What’s in it For You?**You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.- ** Social Impact**: Nine employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.- ** Purpose Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.LI-AC1Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.**Accessibility**As a global business, we rely on diversity of culture and thought