Customer Service Executive

hace 4 semanas

Ciudad de México Thales A tiempo completo

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.**MAIN ACTIVITIES**- To act as Main interface for Customers with sales, marketing, technical team, card manufacturing and personalization centers stakeholders during order treatment process;- To build, growth and maintain a good relationship with Regional Tier 1 customers, by managing day to day activities;- To monitor customer semi-finished cards inventory against Service Level Agreement and require preventive/corrective actions on planning if needed. To contribute to the SLA fulfillment, change request & pull process according to personalization sites organization;- To contribute or manage stock for the various types of contracts. Liaise supply of collaterals with/for customers depending on contract requirements, make sure customer orders in time and insure the needed stationery is available on time;- To manage any post sale service (including Allynis solutions), and customer complaints, not only tracking them but engaging the relevant teams on quick and strong corrective actions;- To get accurate details forecast/per product and follow up with the customer for any new or existing project and share the relevant information with internal teams;**REQUIREMENTS**- Bachelor´s Degree in Administration or related fields;- Relevant experience in similar position;- Good data analysis skills and business understanding;- Proactive, dynamic, independent & self-sufficient and multitasking;- Good organizational skills and with a good level on Excel and Microsoft tools;- Advanced English;

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