Here | Customer Success Manager
hace 2 semanas
The Team:
We are a group of self-motivated individuals who work closely with our customers to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management, etc., to help build the best location services available in the market today. If this sounds like something you want to do, then we’d love to talk with you.
The Role:
As a Technical Program Manager (internally referred to as Customer Success Manager), you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE’s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You’ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.
The role will cover all industries, focusing on key and strategic accounts, utilizing HERE products and services. You’ll also have the opportunity to obtain PMI / PMP certification.
- Through high-touch customer engagement, develop and execute a Success Plan to help Customers maximize the value from HERE products & services.
- Collaborate with stakeholders and manage cross-functionally to drive complex, strategic, and large-scale customer engagements & ensure successful customer delivery (product launches, projects, etc.).
- Be the Voice of the Customer by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision-making as needed.
- Identify gaps in methodologies and/or processes for any part of the customer lifecycle and drive change for continuous improvement.
- Consult clients on potential opportunities to improve their Navigation, IoT, and LBS solutions, in conjunction with HERE Sales Account Executives.
- Act as the main technical customer interface and ensure customer requirements are understood across internal divisions.
- Travel up to 25%, both domestic and international, to meet customers and suppliers as needed.
The Customer Success Team drives customer product adoption, expansion, and retention through proactive planning, management, and execution, collaborating with internal teams. The Customer Success Manager focuses on ensuring customers maximize the value they get from HERE products and services and successfully renew customer subscriptions while providing a seamless and superior customer experience. This role reports to the Customer Success Regional Director.
This role requires a high level of expertise in strategic relationship management, leadership, networking, and commercial awareness, as well as the ability to influence positive outcomes, along with most of the following:
- 5-10 years of technical experience (content/data/engineering) with a sales/pre-sales track record or an equivalent technically oriented management function.
- Experience in Customer Success and strong Program Management skills working with large enterprise customers. Experience in all aspects of program management (execution and delivery) involving large cross-functional teams.
- A strong sense of ownership of the customer account & ensure a trusted partnership is established with the customer.
- Excellent consultative, advisory, organizational skills with an aptitude for strategic thinking, proactive risk management, and problem-solving.
- Strong leadership, ownership, & lobbying skills with the ability to influence people outside of one’s own managerial matrix and a track record of solid cross-functional stakeholder management and collaboration skills.
What Do We Offer?
- Challenging problems to solve.
- Work that makes a difference in the world.
- Freedom to decide how to perform your work.
- Variety in the types of projects you work on.
- Feedback so you will know how well you are doing.
- Collaborative, supportive colleagues, in an inclusive environment.
Make HERE your destination, we are just getting started. Apply now
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Who are we?HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity, and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us. Watch Video
#J-18808-Ljbffr-
Here | Customer Success Manager
hace 4 semanas
león, México Here A tiempo completoWhat's the role? The Team: We are a group of self-motivated individuals who work closely with our customers to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help...
-
HERE Technologies | Customer Success Manager
hace 3 semanas
león, México HERE Technologies A tiempo completoWhat's the role? The Team: We are a group of self-motivated individuals who work closely with our customers to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and...
-
Customer Success Manager
hace 2 meses
37156, León, Gto., México HERE Technologies A tiempo completoWhat's the role?: **The Team**: **The Role**: As a Technical Program Manager (internally referred to as Customer Success Manager), you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE’s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You’ll...
-
Here Technologies | Customer Success Manager
hace 4 semanas
león, México Here Technologies A tiempo completoHelp us redefine the way the world moves, lives, and interacts. HERE is looking for bold, innovative, and curious minds Are you a creative thinker who's passionate about moving the world forward? Then you're at the right place. HERE Technologies is a location data and technology company that created the first digital map over 35 years ago. Today we are the...
-
Technical Account Manager
hace 4 semanas
León de los Aldama, Guanajuato, México Here Technologies A tiempo completoAbout UsHERE Technologies is a leading location data and technology platform company that empowers customers to achieve better outcomes.Job SummaryWe are seeking an experienced Technical Account Manager - Customer Success to join our team. As a key member of our customer success team, you will be responsible for ensuring the successful delivery, adoption,...
-
Customer Success Operations Specialist, Renewals
hace 2 meses
37156, León, Gto., México HERE Technologies A tiempo completoWhat's the role?: Reporting to the Customer Success Operations Team Leader, the Senior Renewal Operations Specialist is responsible for providing forecast clarity, scoring renewal growth and retention likelihood, and developing retention action plans. Key objectives include: - Key capabilities to be developed, evolved, and managed include - digital-led CS...
-
Customer Success Business Strategist
hace 2 días
León de los Aldama, Guanajuato, México Here A tiempo completoJob SummaryWe are seeking a Customer Success Business Strategist to join our team. The ideal candidate will be responsible for driving customer product adoption, expansion, and retention through proactive planning, management, and execution.
-
Canonical | Customer Success Regional Team Manager
hace 10 horas
león, México Canonical A tiempo completoCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and...
-
Privacy Manager
hace 3 meses
37156, León, Gto., México HERE Technologies A tiempo completoWhat's the role?: As a Privacy Manager, you will join the HERE Global Privacy Team as an individual contributor and work with international, multicultural teams while reporting to the Sr. Director, Head of Privacy. You’ll be working on a hybrid basis from one of our Mexico offices or 100% remotely in Mexico if not located near an office. You’ll be...
-
Global Customer Experience Manager
hace 2 días
León de los Aldama, Guanajuato, México Jobbydoo A tiempo completoUnlock Opportunities with HERE TechnologiesWe are seeking an exceptional Global Customer Experience Manager to join our team at HERE Technologies. As a leader in the location data and technology space, we empower our customers to achieve better outcomes and drive innovation.About the Role:Deliver successful customer experiences across all industries,...
-
Customer Success Manager
hace 4 semanas
León, México Rapido Solutions Group A tiempo completoAt Rapido Solutions Group we are committed to connecting hyper growth businesses with **the best global talent**, allowing customers to scale efficiently and effectively. **Our objective** is to create opportunities for people to work at American companies from one of the best cities in Mexico, Guadalajara. We combine in diversity, joy and passion to...
-
Canonical | Enterprise Customer Success Manager Americas
hace 10 horas
león, México Canonical A tiempo completoThe role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
-
Canonical | Enterprise Customer Success Manager APAC
hace 10 horas
león, México Canonical A tiempo completoThe role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
-
Quality Improvement Specialist
hace 1 mes
León de los Aldama, Guanajuato, México Here Technologies A tiempo completoCompany Overview:HERE Technologies is a leading location data and technology platform company that empowers customers to achieve better outcomes.We take pride in creating solutions that fuel innovation, provide opportunity, and foster inclusion to improve people's lives.Job Summary:We are seeking a Quality Improvement Specialist to join our team. As a...
-
Customer Successs Manager, Growth
hace 1 mes
Nuevo León, México Kahnem A tiempo completo**About Kahnem**: Kahnem helps organizations make better hiring decisions. We are trusted by clients who want to recruit and hire top talent for high-impact roles. We partner with high-growth startups, global companies, and industry leaders hiring across North America and LATAM. **About the position**: Kahnem is partnering with a high-growth startup in the...
-
Quality Excellence Lead
hace 2 meses
León de los Aldama, Guanajuato, México Here Technologies A tiempo completo**Job Summary:**We are seeking a Quality Excellence Lead to join our team at HERE Technologies. This role is responsible for leading cross-functional process and design FMEA sessions to reduce product delivery risk.Main Responsibilities:Identify potential delivery risk exposures, recommend solutions, implement approved improvements, and monitor...
-
Customer Success Director for Strategic Accounts
hace 5 días
León de los Aldama, Guanajuato, México Buscojobs México A tiempo completoAbout the RoleWe are seeking an experienced Customer Success Director to lead our efforts in driving strategic customer relationships and ensuring long-term success. This role will be responsible for managing key accounts, developing and executing success plans, and collaborating with cross-functional teams to deliver exceptional results.
-
Geospatial Solutions Architect
hace 4 días
León de los Aldama, Guanajuato, México Here Technologies A tiempo completoAbout the RoleWe are seeking a highly skilled Sr Software Engineer to join our CDS Team at HERE Technologies, where you will play a key role in designing and developing innovative geospatial solutions.Key ResponsibilitiesSupporting deliverables and standardizing pipeline publications or staggering catalogs for our customers using Cloud Computing and Data...
-
Regional Sourcing Operations Manager
hace 4 días
León de los Aldama, Guanajuato, México Here Technologies A tiempo completoJob DescriptionThis position requires a highly skilled professional to lead a regional team of Sourcing Operations specialists in the AMER region. The successful candidate will create a seamless and delightful procurement experience for customers by maintaining accurate Job Aids, identifying and implementing improvement/automation opportunities in the...
-
Dynamic People Project Manager
hace 2 meses
León de los Aldama, Guanajuato, México Here Technologies A tiempo completoAbout the RoleWe are seeking a highly skilled Dynamic People Project Manager to lead our dynamic People projects and initiatives.Key ResponsibilitiesLead the planning, organization, and execution of People projects and initiatives, ensuring seamless coordination from start to finish.Utilize data analysis to track progress, identify potential risks, and...