Technical Account Manager

hace 3 semanas


León de los Aldama, Guanajuato, México Here Technologies A tiempo completo
About Us

HERE Technologies is a leading location data and technology platform company that empowers customers to achieve better outcomes.

Job Summary

We are seeking an experienced Technical Account Manager - Customer Success to join our team. As a key member of our customer success team, you will be responsible for ensuring the successful delivery, adoption, and ongoing engagement of our technology solutions with customers.

Key Responsibilities
  • Develop and execute a Success Plan to help Customers maximize the value from HERE products & services
  • Collaborate with stakeholders and manage cross-functionally to drive complex, strategic and large-scale customer engagements & ensure successful customer delivery (product launches, projects, etc.)
  • Be the Voice of the Customer by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed
Requirements
  • 5-10 years of technical experience (content / data / engineering) with a sales / pre-sales track record or an equivalent technically oriented management function
  • Experience in Customer Success and strong Program Management skills working with large enterprise customers
Benefits
  • Challenging problems to solve
  • Work that makes a difference in the world
  • Freedom to decide how to perform your work
Salary Information

The estimated annual salary for this position is $120,000 - $180,000 depending on experience and qualifications.



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