Sr. Manager, Service
hace 2 semanas
Descripción y detalle de las actividadesPurpose of the Job: This role is an operational role focused on continuous improvement, cost reduction, strategy development, process transfer and commercial policy changes for Sonova’s internal Service and Repair processes. Provide end to end functional leadership by driving Operational Cost improvement Programs for Service and repair products. This role will be a Key Process Owner for the region involved in making Service related decisions tied to Cost, Process Improvement, process Transfer. This role is located in Mexicali, Mexico but carries responsibility for the Americas Region across 4 sites. International travel to other sites will be required under this role. Key Tasks & Responsibilities: -End to End Service Responsibilities: - Responsible for driving service best practice across the region (North and South America), encompassing operations, commercial and finances processes with operations being the initial focus. - Develops and holds overarching governance for service policy development and deployment for the region. - Service product management and driving implementation in operations -Service Continuous Improvement: -Applies continuous improvement tools and methodologies to drive cost and efficiency related to service and operations (materials, labor, freight and other overhead) -Drive the setup and validation of end to end service processes being deployed in the region. -Leads quality improvements in service process and in complaint management in conjunction with the quality team. -Engineering & Validation: - Leads Service Layout Changes by working with site Engineers and Streamlining the process - Reviews and supports Validation of Service processes and Changes in the region -Project Management: - Develop end to end plans and manage execution of projects including clear objectives, progress, influencing team members, communication and stakeholder reviews - Work with Site Engineers and Manufacturing Personnel in deployment of Service initiativesExperiência y requisitos**Número de vacantes** 1**Área** Ingeniería**Contrato** Permanente**Modalidad** Presencial**Turno** Diurno**Jornada** Tiempo Completo**Estudios** Titulo Profesional**Inglés **Hablado: 90%, Escrito: 90%**Sexo** Indistinto**Disponibilidad p. viajar** Si
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